Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Firmware Upgrading Problems > New system after upgrades reports unable to check most recent version

New system after upgrades reports unable to check most recent version
 Moderated by: ident
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Wednesday May 6th, 2020 06:15 pm
   PM  Quote  Reply 
1st Post
CTx
Member
 

Joined: Thursday Apr 9th, 2020
Location: Portugal
Posts: 17
Status: 
Offline

  back to top

After 20 years of use of my old Comfort I, I am at last starting to setup things to replace it with Comfort II Ultra.I started by assembling a basic configuration with UCM/Eth03, LEM03, 3xKP04 (only connected one). Coonected just an external Wireless system (of which I will talk about later) with only the Front door sensor configured.Installed Configurator 3 on PC and did some basic acquaintance tests and everything looked as expected.Two days after (today) I went on and, as advised, I went after the upgrading to the most recent firmware for all the components.Everything went on smoothly without any glitch or surprise.
From the back of my head I think these were the versions updated:
  • UCM from 7.117 to 7.136
  • KP04 from 7.005 to 7.014
  • Comfort from ? to 7.160
  • And Eth03 to 2.23
Previous to upgrade, Configurator was showing latest version, and so I knew there were upgrades available.After the upgrade Configurator reports "Unknown" on that field for Comfort, UCM and KP04.
If I insist and ask to Check for upgrades, a message is displayed "Unable to obtain update information".
Is this a known problem? And is it really a comm/check problem or a wrong message? 
TkxCarlos



 Posted: Thursday May 7th, 2020 04:14 am
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5499
Status: 
Offline

  back to top

There should not be such a problem.If the latest firmware  version is Unknown and you are bot able to update from the server it may be that your PC is having a connection problem to the server
It may be temporary priblem where you cannot access the server. Try rebooting the PC and try again



 Current time is 07:23 am
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Firmware Upgrading Problems > New system after upgrades reports unable to check most recent version
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems