Comfort Automation/ Security System Forums > Software Applications > iOS Apps > Latest iOS app setup instructions |
Comfort Automation/ Security System Forums > Software Applications > iOS Apps > Latest iOS app setup instructions |
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OhPinchy Member
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Are the instructions on this forum the most recent ones for iOS? I could not get the Comfort file to open from Outlook or Gmail, but I did get the native Apple Mail app to give me a 'Copy to Comfort Mobile" option in the context menu. I was then able to login, but I could not see any zones, just the dashboard home page. I also get logged out within a few seconds. What are the recommended steps to follow for current versions of iOS on iPhone (11 Pro) or iPad? Does iTunes need to be involved? |
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slychiu Administrator 
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In Setup there is an Import Button, Select the jrlccip file that was attached to the email. apple has changed the way it works with this attachment a few times Last edited on Friday Mar 3rd, 2023 01:52 am by slychiu |
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OhPinchy Member
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I tried saving the jrlccip file to Files in addition to then clicking the "Copy to Comfort" option from the context menu in the Mail app. When I go to Setup->Import in the Comfort app, I see only 2 preinstalled jrlccip files, DevelopmentTesting and Dollhouse_with_dimmer and there is no way to navigate to change folder to locate the file I downloaded. |
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slychiu Administrator
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I tested this again. In the email, tap the jrlccip attachment In the list of apps, select More... select Copy to Comfort iPhone The Comfort app appears with box Load Config Please select Comfort System Dismiss Default Select Default A box appears Load Config Config Data Loaded - Please sign in Dismiss The box disappears and the Comfort setup/login screen is seen You should be able to go to Setup or Login If you log in and do not see any zones or Control menu then the configration file may be corrupted. go to Comfigurator, preferable rename the cclx file and resend the conversion file. Last edited on Friday Mar 3rd, 2023 01:54 am by slychiu |
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slychiu Administrator
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Comfort iPhone Setup Screenshots (Using iPad OS 16.3.1) The screenshots are done with iPad installed with the Comfort iPhone app, but it should work the same with the latest iPhone iOS. After the email with the .jrlccip attachment has been received by the iOS device (DO NOT use GMAIL for this. use another email service) there are 2 ways of importing into the Comfort profile; Method 1: Open with Comfort App
 Method 2: Save File and Import to Profile
Last edited on Friday Mar 10th, 2023 01:52 am by slychiu |
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111rdw Member
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Tried both methods today and neither work. all I get in the control area is Group_0 with nothing in it. |
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slychiu Administrator
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Did you do the conversion and send the jrlccip file by email? do not use gmial to do this as it deletes the content of the attachment. use another email client The file size should be several KB |
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111rdw Member
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Yes, followed the instruction above, method 1. I used an microsoft outlook email address. It all seems to work but there is no data in the app after the file has loaded. Tried it several times, including changing the file name. |
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slychiu Administrator
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Can you send the cclx file to support@cytech.biz? |
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The button Add New, Import, Done are seen on the bottom of the Profiles page