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Unable to see Zone Names and Control Menu
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 Posted: Monday Jul 6th, 2020 01:45 pm
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Ian
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There is a topic below with the same issue but the thread is closed. I have done all the things suggested but still have no Zones or Control menu;
Latest cclx, Use an email client, Nine for Android,  Cleared previous emails with attachments.  Have never used alternate textVersion 2.1 of the app.   Closed the app first. 


It is the same on my Samaung galaxy S10 phone and S3 tablet. 

Any ideas?

Last edited on Tuesday Jul 7th, 2020 03:18 am by



 Posted: Tuesday Jul 7th, 2020 04:17 am
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slychiu
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It may be a problem with the attachment being corrupted

Are you able to copy the attachment from a USB drive into the downloads folder?



 Posted: Tuesday Jul 7th, 2020 07:13 am
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Ian
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I'm not sure which file you mean. The cclx? Will that load in the mobile app?



 Posted: Tuesday Jul 7th, 2020 07:27 am
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slychiu
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I mean the .jrlccip file that is attached to the email, Thi sis geberated by the app conversion program



 Posted: Tuesday Jul 7th, 2020 07:40 am
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Ian
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Thank you - I'll give it a go.



 Posted: Tuesday Jul 7th, 2020 12:39 pm
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Ian
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Success. The method described in the instructions did not work for me. However opening the app, going to setup and import worked. I did get error messages, but it worked.



 Posted: Wednesday Jul 15th, 2020 02:10 am
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slychiu
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The instructions have been updated to mention the Import Button http://www.comfortforums.com/forum110/3864.html



 Posted: Wednesday Jul 15th, 2020 07:59 am
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Ian
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Thank you.



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