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 Posted: Tuesday Jul 7th, 2020 10:19 am
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raygregg114
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Hi,Since upgrading comfigurator to version 3.13.3.0 a few weeks ago i cannot connect to the UCM when i search for modules. I have checked the settings and IP addresses are all correct and the comfort server manager sees the UCM. Any ideas?????Ray

Attachment: Capture.PNG (Downloaded 37 times)



 Posted: Tuesday Jul 7th, 2020 11:48 am
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slychiu
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Please check if the D9 red and D10 green leds on the UCM baseboard are blinking which shows the UCM is being polled by Cofort



 Posted: Tuesday Jul 7th, 2020 12:40 pm
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Ian
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I still get this intermittently.



 Posted: Tuesday Jul 7th, 2020 01:19 pm
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raygregg114
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Yes both led are flashing.



 Posted: Wednesday Jul 8th, 2020 02:11 am
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slychiu
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do you have ETH02 or ETH03? What is your ucm firmware?



 Posted: Wednesday Jul 8th, 2020 07:20 am
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raygregg114
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Hi,
I installed an ETH03 after the last fault and the firmware version is 7.119.
Ray



 Posted: Friday Jul 10th, 2020 12:33 pm
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slychiu
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Please check comfort server manager status.Can you see the eth03 ipaddress in the window? 



 Posted: Friday Jul 10th, 2020 01:12 pm
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raygregg114
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Yes it address is OK and it is blue.



 Posted: Saturday Jul 11th, 2020 02:31 am
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slychiu
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In CS Manager the state is idle if there is no connectionWhen you try to connect, it should change to Busy. Can you check that. Also for the 2nd portOf it is busy then the PC has managed to connect..
Have you tried another pc?



 Posted: Sunday Jul 12th, 2020 05:47 pm
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raygregg114
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Hi,System stays in IDLE state all the time.Don't have another PC to try this on.Ray

Attachment: Capture.PNG (Downloaded 17 times)



 Posted: Monday Jul 13th, 2020 02:34 am
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slychiu
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Cab you reset the ETH03 (not UCM) by pressing the RESET button on the ETH03 submodule.
The Idle should change to Busy when you connect to it by Comfigurator.
If nothing changes try to re-upgrade the ETG03 firmware to the same 2.2.3 see this link http://www.comfortforums.com/forum113/3820.html



 Posted: Monday Jul 13th, 2020 08:10 am
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raygregg114
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Hi,Pressed the reset on the sub module but nothing seemed to happen.Upgraded the firmware to 2.2.3 as requested.Upgrade was successful.Retried to scan modules but getting same message.Ray



 Posted: Monday Jul 13th, 2020 11:43 am
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slychiu
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This is a puzzle. You are able to upgrade the ETH03 firmware so you should be able to connect to the ETH03 network port. 

But the ETH03 status in CS Manager remains as IDLE when you try to connect which means it is not able to connect to the network port. It seems to be contradictory.
Can you check what is the serial number printed on the UCM?



 Posted: Monday Jul 13th, 2020 12:56 pm
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raygregg114
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Hi Slychiu,Really don't understand as all looks OK and nothing has changed but there is no connection.See attached for serial number as requested.Ray

Attachment: UCM Serial Numver.jpg (Downloaded 13 times)



 Posted: Tuesday Jul 14th, 2020 02:11 am
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slychiu
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Ray, that serial number belongs to a UCM/ETH02 from 2011.
You changed to ETH03  Do you have the serial number f the eth03 submodule, it should be on the eth03 itself
The red D9 appears to be off although it is a still photo. does it still bllink?
Do you think you can manage to take a video of the whole ucm at the same time that you press log in?



 Posted: Tuesday Jul 14th, 2020 07:44 am
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raygregg114
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Slychiu,Yes the D9 is still flashing.The serial number on the small board that the network cable connects to is C095296The video was taken as Comfigurator was trying to scan for modules.How do you want me to send the video?Ray

Attachment: 20200714_083058.jpg (Downloaded 12 times)



 Posted: Tuesday Jul 14th, 2020 07:46 am
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slychiu
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Please send to support@cytech.biz



 Posted: Tuesday Jul 14th, 2020 07:55 am
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slychiu
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also check that you do not have 2 UCMs with the sane ID That would prevent the ucm from logging in although D9 would blnk



 Posted: Tuesday Jul 14th, 2020 08:13 am
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raygregg114
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just sent Dropbox link to email address



 Posted: Tuesday Jul 14th, 2020 08:28 am
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slychiu
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I cannot see any proble with the videoDo you have another UCM? it may be possible that the ID of this or another UCM is wrong due to a loose connection on the ID headers so the ID has a conflict even thoug D9 led is blinking

Can you temporarily disconnect any other UCM and try again



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