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How to disable a zone being trouble via sms or mobile phone?
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 Posted: Monday Oct 23rd, 2023 11:38 am
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namnp
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As being away and without a window based laptop (only macbook is a available), and there is a zone been being trouble. Its on/off or fault/ restore states causing Comfort sending out too many sms alerts - “Zone xxxx troubled”. How we can disable this trouble zone remotely in this situation only via sms or mobile phone calls?
Thank you.



 Posted: Monday Oct 23rd, 2023 11:52 am
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slychiu
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Call by phone to Comfort, when answer, sign in with user code, Press 3,5 for Bypass Zone. Enter zine no and # key. Press 1 for Bypass to bypass the zone



 Posted: Monday Oct 23rd, 2023 12:26 pm
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namnp
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Thanks Mr.Chiu.
I can bypass the trouble zone now via phone.
But I can not stop Comfort to continue sending out alert sms “Zone trouble”!
What should I do: change Comfort into test mode temporally ?



 Posted: Tuesday Oct 24th, 2023 01:03 am
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slychiu
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If the zone is bypassed it cannot send out SMS for zone trouble bcause a bypassed zone means it is inacyive. Please chjeck which zone sends the sms and make sure that zone is also bypassed



 Posted: Tuesday Oct 24th, 2023 07:51 am
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namnp
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I assumed: the sms still be sent out for a while (02 hours!) after the trouble zone was bypassed - it could be from "the mobile service company's buffered memory of previously sms".
Anyway, it is ok now. Thank you.



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