Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register
Comfort Home Automation/ Security System Forums > Support > Problems & Troubleshooting > New messages on Answering machine do not turn on MSG Led

New messages on Answering machine do not turn on MSG Led
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Saturday Mar 31st, 2007 12:53 pm
   PM  Quote  Reply 
1st Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

2 keypads installed.

When an external telephone answer message is left only one of the keypads has the message light flash!

You can leave an internal message the LED on both keypads flashes?

Any suggestions?



 Posted: Saturday Mar 31st, 2007 02:16 pm
   PM  Quote  Reply 
2nd Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

I have just had a further e-mail from the customer

"Hi  - I tried to test the system yesterday by phoning the house (when I was inside ) and I left a ‘test’ message. Neither keypad showed that a msg had been left .. and nothing was showing 2-3 hours later. I then entered the code and the system told me I had a msg (even though the msg light was not on either keypad)

I have just done as you have asked and the light has come on .. so led is OK " - (this refers to leaving a message from a keypad)
Hope that tis helps!

Last edited on Sunday Apr 22nd, 2007 08:11 am by



 Posted: Sunday Apr 1st, 2007 02:24 am
   PM  Quote  Reply 
3rd Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Can you tell me the Comfort firmware version?

Perhaps get the customer to register on the forum so he can post direct?




 Posted: Sunday Apr 1st, 2007 08:05 am
   PM  Quote  Reply 
4th Post
palmlodge
Member
 

Joined: Thursday Dec 14th, 2006
Location: United Kingdom
Posts: 507
Status: 
Offline

  back to top

I also have this issue.



 Posted: Sunday Apr 1st, 2007 10:15 am
   PM  Quote  Reply 
5th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

V5.05 is not a valid firmware version, it may  be 5.05x there is another digit missing from the version
You said that of 2 keypads, 1 does show the new message and the other does not. That indicates that Comfort sent the new message command to both keypads but 1 did not receive
Are these KP03 or KP04 or one each?



 Posted: Sunday Apr 1st, 2007 11:36 am
   PM  Quote  Reply 
6th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

both KP04

The main CPU has an upgrade Chip/PCB/U1  - it was an early G2 sold as un upgrade fro a G1 and subsequently had to have firmware upgrade the 05 of 5.05 has been hand written.  



 Posted: Thursday Apr 19th, 2007 07:36 am
   PM  Quote  Reply 
7th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

I have verified the problem on site - by changing the keypads the same thing happens.

Leave a message from menu 2  -4 messages and the message light lights

Leave a message from an external telephone and NO message light appears! but when you sign in nthe message is read out.

 

Can some one please look into this problem

 

Thanks

 



 Posted: Thursday Apr 19th, 2007 08:25 am
   PM  Quote  Reply 
8th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Can you do a system information from Comfigurator or Engineer Menu 7.4,3 to determine the exact firmware version?
regards



 Posted: Thursday Apr 19th, 2007 09:13 am
   PM  Quote  Reply 
9th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

 

HUM interesting ........

after pressing 743 "system control, three, five, seventy two, twenty five, two" thats all it says?

yes ive just checked it again "system control, 3, 5, 72, 25, 2"



 Posted: Thursday Apr 19th, 2007 09:22 am
   PM  Quote  Reply 
10th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

It should be "week" 5.72 which means Ultra 5.072, vocab version 25, wordlist 2



 Posted: Friday Apr 20th, 2007 07:55 pm
   PM  Quote  Reply 
11th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

So are you able to replicate the problem?  Any sign of a fix!

 



 Posted: Saturday Apr 21st, 2007 03:35 am
   PM  Quote  Reply 
12th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5252
Status: 
Offline

  back to top

No, we find that all recorded messages ALWAYS  turn on the message light.
Is there anything else you can tell us, eg
are the messages very short?  or very long?
is there anything special about the telephone line etc?
Does this always happen, or has it started only recently?

Last edited on Sunday Apr 22nd, 2007 08:11 am by



 Posted: Saturday Apr 21st, 2007 07:49 am
   PM  Quote  Reply 
13th Post
palmlodge
Member
 

Joined: Thursday Dec 14th, 2006
Location: United Kingdom
Posts: 507
Status: 
Offline

  back to top

I've had this problem for quite a while. Dont know we have messages until we next sign in.

 

And sometimes it says "Day 8 pm" after listening and deleting the last message.

 

Running 5.075



 Posted: Saturday Apr 21st, 2007 08:40 am
   PM  Quote  Reply 
14th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Its frustrating not to be able to see the same problems as faced by users. Once we can duplicate, it will be a simple matter to correct.

BTW You do not have to sign in to know if you have messages. You can just press the # key by itself. Comfort will announce "new message for .." or "No Message"




 Posted: Saturday Apr 21st, 2007 10:57 am
   PM  Quote  Reply 
15th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

This was an upgrade i.e it has a 'U1' firmware PCB inserted - it sounds as though palmlodge is the same



 Posted: Saturday Apr 21st, 2007 12:28 pm
   PM  Quote  Reply 
16th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Home said..
Would a copy of the ccl file help!

  It may. Please send it

Last edited on Sunday Apr 22nd, 2007 07:23 am by ident



 Posted: Sunday Apr 22nd, 2007 07:26 am
   PM  Quote  Reply 
17th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Perhaps we have been looking at the wrong angle.
Have you verified that when you remotely record a message, that the new message led does not flash at all? Perhaps it does flash initially but it is turned off at a later time, so that when the user comes home, it is off. Can someone watch the message led by recording a message by calling from a mobile phone?
Can someone else who has Firmware 5.072 or 5.075 confirm if they also have this problem?

Last edited on Sunday Apr 22nd, 2007 08:31 am by ident



 Posted: Sunday Apr 22nd, 2007 04:51 pm
   PM  Quote  Reply 
18th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771
Status: 
Offline

  back to top

I phoned in on the mobile while on site a couple of times so i can confirm that the LED does NOt light up when phoning in remotely - as i said the LED did work when you left a message from the keypad.

I did not try phoning in with the security system armed!

 



 Posted: Friday Aug 24th, 2007 10:00 am
   PM  Quote  Reply 
19th Post
ixalon
Member
 

Joined: Thursday Aug 23rd, 2007
Location: United Kingdom
Posts: 1
Status: 
Offline

  back to top

Hi there,

I'm having a problem with the KP04 keypad on an Ultra 2 comfort. When external messages are left, the Msg LED does not show. Pressing "#" says "No messages". When I leave a memo via the keypad, the LED is lit and pressing "#" tells me who has messages. When signing in, I hear both answering machine and memo messages which have been left. I've tested leaving an answering machine message from a mobile, and the keypad definitely never shows any sign of a message being left.

We have 2 users set up - however I've tested this with only 1 un-named user and it still doesn't work.

System control number (from Engineer 7,4,3): week 5 75 26 2

Any idea if this can be fixed at my end or will it require a firmware upgrade?

Best regards,
Chris

 



 Posted: Friday Aug 24th, 2007 01:44 pm
   PM  Quote  Reply 
20th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5252
Status: 
Offline

  back to top

We only recently identified the cause of this problem. It only occurs in the UK (on some telephone lines?) due to BT giving a Dial Tone when the caller hangs up after leaving a message. In other countries, a BUSY tone is heard by the called party, ie the Comfort answering machine. The unexpected dial tone caused Comfort to end the recording without the proper termination, hence the MSG led was not turned on even though the message was recorded.
This was difficult to identify as we could not reproduce the problem in our own testing, and we had to make a trip to the UK to an actual customer site to see this happening and thus figure out what was causing the problem.
We have fixed this in firmware and it has tested on site (thanks to palmlodge)

We are making this new firmware available to all those who have this problem.
Please email us at upgrade@cytech.biz with the following details

Name
Address
Telephone
Firmware version - see label on Comfort U1 IC
Which company you bought your Comfort from

regards
Cytech



 Current time is 04:57 pm
Comfort Home Automation/ Security System Forums > Support > Problems & Troubleshooting > New messages on Answering machine do not turn on MSG Led
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems