Hello,I tried to reverse the TEL IN wires but it didn't work. So I'll try to replace the Comfort.Thanks. ...   Monday Apr 19th, 2021 08:57 am

Hello,The message "Phone Trouble" is seen on the keypad LCD and heard as announcement when the Incoming Telephone Line, but the line is working and ...   Friday Apr 16th, 2021 09:33 am

Hi,I already received the items. Thank you very much for your support. Best regards, ...   Monday Nov 12th, 2018 08:35 am

Hi Okay. I'll wait for it. Thank you so much. ...   Tuesday Oct 30th, 2018 11:34 am

Thank you. I'll send the email. ...   Friday Oct 26th, 2018 11:13 am

The part that broke was the male connector of the antenna, and a part of it stayed inside the female connector on the board. ...   Friday Oct 26th, 2018 11:13 am

Hi, I have a UCM/GSM4, but the antenna connection broke. Now I can’t remove the part that is broken, to put a new antenna. ...   Tuesday Oct 23rd, 2018 06:24 pm

Hi, I attach the cclx file I scan, the cclx file from the last version I wrote to the Comfort and the event log file. The customer ...   Monday Jun 18th, 2018 03:03 pm

Hi, In one installation, I have a Comfort II Ultra with the siren on the strob connection. Last week, with the system disarmed, the siren ...   Monday Jun 18th, 2018 09:11 am

Hi, I already upgrade UCM firmware, and now I can write to EEPROM UCM/KNX2. Thanks for your help. ...   Friday Mar 17th, 2017 03:28 pm

Hi, Now I'm testing with other Comfort II Ultra and other keypad but the same UCM/KNX2, and the problem still exist. I will sent for your ...   Tuesday Mar 14th, 2017 06:43 pm

Hi, Recently, I had some problems with UCM/KNX or UCM/KNX2. When I try write to EEPROM, I have a error: "UCM 2 is not a UCM/KNX2". And ...   Tuesday Mar 14th, 2017 04:30 pm

Hello, I have a CM9000-ULT. In software Configurator, the Confort Version is 7.116 and UCM01 is 5.192. When I try update UCM01 firmware to 7.026 I ...   Monday Nov 21st, 2016 04:38 pm