Comfort Automation/ Security System Forums

Just got back from the client now... Took a screen shot of the firmware etc. transferred from the comfort. Got you a cclx file downloaded from the comfort. And got an event log with everything that happened. The \"AC fail\" Shown in the log was the client switching off the system because it refused to stop with the communication errors. Notice also in the event log you will see that the UCM of slave 1 failed first... After this, a number of com failures occurred. Another problem that we experienced for the first time today, was the keypad running slower than normal. ie. The voice that normally tells you what is going on (Away mode, day mode, security off) in the keypad was somewhat slowed... From what you see, can you maybe help out with the problems i am experiencing?

heres the cclx file

here is the screen shot of the firmware etc.

The system is Comfort I firmware 4.207 which was produced around April 2004.
Was it installed 5 to 6 years ago, and it just started having the comms failure problems?

The Comms failures come from the Slave #1 (not the UCM of the Slave,as UCMs are separate modules) This module has an inttermittent commmunications failure and restore which is causing this problem

You will need to get a new Slave module. For the tiime being you can swap Slave 2 for 1 (also change the ID to 1) and change the number of Slaves to 1.
The zones on Slave 2 will not inactive

Can you tell me where you bought the Comfort system for and when? You can send a private message