Comfort Automation/ Security System Forums

Hi

I have a Comfort II Ultra, version 5.145 with a DM02 door station module interfaced to a Videx audio keypad.

When someone presses the door bell button whilst Comfort is in Away mode, Comfort correctly calls my mobile phone. However my problem is that if I am unable to take the call Comfort plays my voicemail message through the doorphone. This must be a strange experience for the caller!

Should Comfort be waiting for a DTMF tone \"0\" to be pressed before routing the mobile call to the doorphone?

Thanks

You should upgrade the firmware to the current version as some of the issues with Door station voice have been fixed, although I do not recall in which exact version

The Comfort firmware history is on the forum at http://www.comfortforums.com/forum79/

Comfort firmware can be downloaded from https://www.cytech.biz/comfort_ultra_firmware.html

Hi

I have now upgraded my Comfort Ultra to the latest firmware, and I still have the same issue with the door station where my mobile phone voicemail will be played if I don\'t answer.

Any thoughts on what I should try next?

Thanks

Tom

Playing the voicemail greeting message if the door station has not been answered should be due to the programming
Check Events > Misc Events > Doorbell Response - there should be an action Record Mailbox 1 after x seconds. This causes the doorbell to record a message if the doorbell is npt answered after a programmed duratiion

The new firmware does not wait for a key before switching to doorbell when you answer the call on phone or keypad. It allows you to answer the call quickly intsead of having to press a key

Thanks for the prompt response,

To check my understanding, what you suggest is that Comfort should be programmed to answer the doorphone to record a message before the time my mobile phone voicemail automatically answers?

If this is the case then it is a work around for me, but not ideal because if my mobile is out of range then my voicemail will automatically answer on the 1st ring. It also presents a security issue for me because if I am on vacation my voicemail will play through the doorphone telling the caller exactly when I return from holiday! Not ideal!

My preference is for comfort to play a message on my mobile advising that a caller is waiting at the doorphone and to press a button on the phone to connect to the doorphone. This gives me a second to prepare to talk to the caller and also the option to ignore it if not convenient.

Thoughts?

There is no option now to wait for a key to be pressed Perhaps we can consider it for the future
I suggest that your voicemail be changed to not to mention that you will be away and when you will be returning. Perhaps just ask then to record a message?

Ok understand, my mobile phone is used for business, so it is a professional requirement for me to state my whereabouts.

I\'d be very keen to have the functionality to access the doorphone by pressing a button on the phone in a future firmware release.

Thanks

Tom

That shall be considered, thanks