Comfort Automation/ Security System Forums

Android will be our next target
Perhaps someone can do a third party app for Blackberry

I take it that this is beta! OK there are a number of things here........

How do you know for sure when you are connected? green wireless light - go out of WLAN and nothing happens - you dont know that the app is not working the arm is still red and/or the off is still flashing .

Sound interaction - there is no sound so actually knowing weather a key has been tapped of if the comfot has reacted is hard to tell. this is especially relevent when signing off. (in fact i managed to lock our test rig to the point where i had to manual)

This app is all about reliability and will ultimately rely heavily on the customers router and network access - even trying this with a LAN becomes flackey. I think firstly you need to ensure that there is a DEDICATED UCM - I think this needs to be locked down in some way so that it can only be used for remote access (phone apps). Of course if the system UCM has been accessed by other devices then the app cannot access and the cusomer has no way of knowing simply by the app screen.

What happens in the case of dual access by different users with iphones !!!!! (I can guess! but would the customer?)

When i came out of the app and went straight back in it does not go back in with out me pressing the key and selecting the \'system\'.

In truth when this app becomes established i think it will be really useful but like most apps it will probably be used a majority of the time simply to switch the security on and off...... It has to be intuitive and RELIABLE in carrying out this \'basic\' function.

Once this is achieved then you are more prepared to tackle the same issues when it comes to remote access.

Excellent that cytech now have an app and i hope that the comments above are taken as helpful feedback, however in order to get this app installed in volume it HAS to be polished and work first time every time. Keep it simple get it right then build in all the wizzy bits..........

 

 

 

Quote:How do you know for sure when you are connected? green wireless light - go out of WLAN and nothing happens - you dont know that the app is not working the arm is still red and/or the off is still flashing .

When you go out of wifi range, the message \"Wifi Connection has been lost. Please reconnect appears\" When you go back into range the message \"Wifi Restored. Login again?\" appears. I have just re-tested this by walking out of range. Please verify again.

Quote:Sound interaction - there is no sound so actually knowing weather a key has been tapped of if the comfot has reacted is hard to tell. this is especially relevent when signing off. (in fact i managed to lock our test rig to the point where i had to manual)

We will be adding some aural feedback as well as indication of wrong code in the nextt version

Quote:This app is all about reliability and will ultimately rely heavily on the customers router and network access - even trying this with a LAN becomes flackey. I think firstly you need to ensure that there is a DEDICATED UCM - I think this needs to be locked down in some way so that it can only be used for remote access (phone apps). Of course if the system UCM has been accessed by other devices then the app cannot access and the cusomer has no way of knowing simply by the app screen.

I dont see how you can prevent other systems accessing the UCM/Ethernet, or even want to, For example you would want to use Comfigurator via the UCM rather than buying another UCM just for that. We are looking at ways to show if the app is able to connect

Quote:What happens in the case of dual access by different users with iphones !!!!! (I can guess! but would the customer?)

The UCM/Ethernet does not allow multiple connections which is probably best.

Quote:When i came out of the app and went straight back in it does not go back in with out me pressing the key and selecting the \'system\'.

The last system will be automatically selected in the next version, but you will still need to sign in again. It was designed this was for the sake of security so that if someone else picks up your phone, he will not be able to access the system

Quote:In truth when this app becomes established i think it will be really useful but like most apps it will probably be used a majority of the time simply to switch the security on and off...... It has to be intuitive and RELIABLE in carrying out this \'basic\' function. Once this is achieved then you are more prepared to tackle the same issues when it comes to remote access. Excellent that cytech now have an app and i hope that the comments above are taken as helpful feedback, however in order to get this app installed in volume it HAS to be polished and work first time every time. Keep it simple get it right then build in all the wizzy bits..........

Thanks for the feedback We are working on the next version and we certainly intend to keep it simple

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