Comfort Automation/ Security System Forums

Hi,

Just to check - I have Comfort I - so will the upgrading to 2.1.0 still apply?

Thanks.

Ultra 4.230 and above will support branch actions but if you dont have that version, you should still use the latest comfigurator

A new version will be released soon

regards

Hi,

Thanks for the help so far.  I will upgrade Comfigurator and try disconnecting the modules this weekend.

In the meantime the problem is getting worse.  I include the event log below to illustrate this.

Further, this morning the panic alarm went off, without the panic button being pressed.

This is becoming an issue for us.

Regards,Clinton.

Event log:

Nov 24, 06:57, RS485 Comms Restore, 81
Nov 24, 06:57, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 06:57, RS485 Comms Restore, 81
Nov 24, 06:57, RS485 Comms Fail, REM 1
Nov 24, 06:57, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 06:57, RS485 Comms Fail, 81
Nov 24, 06:57, RS485 Comms Fail, 18
Nov 24, 06:58, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 06:58, RS485 Comms Restore, 81
Nov 24, 06:58, RS485 Comms Fail, REM 1
Nov 24, 06:58, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 06:58, RS485 Comms Fail, 81
Nov 24, 06:58, RS485 Comms Fail, 18
Nov 24, 06:59, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 06:59, RS485 Comms Restore, 81
Nov 24, 06:59, RS485 Comms Fail, REM 1
Nov 24, 06:59, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 06:59, RS485 Comms Fail, 81
Nov 24, 06:59, RS485 Comms Fail, 18
Nov 24, 07:00, RS485 Comms Restore, 12
Nov 24, 07:00, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:00, RS485 Comms Restore, 81
Nov 24, 07:00, RS485 Comms Fail, REM 1
Nov 24, 07:00, RS485 Comms Restore, REM 1
Nov 24, 07:00, RS485 Comms Fail, REM 1
Nov 24, 07:01, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:01, RS485 Comms Fail, 81
Nov 24, 07:01, RS485 Comms Fail, 18
Nov 24, 07:02, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:02, RS485 Comms Restore, 81
Nov 24, 07:02, RS485 Comms Fail, REM 1
Nov 24, 07:02, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:02, RS485 Comms Fail, 18
Nov 24, 07:02, RS485 Comms Fail, 81
Nov 24, 07:03, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:03, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:03, RS485 Comms Restore, 81
Nov 24, 07:03, RS485 Comms Fail, REM 1
Nov 24, 07:03, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:03, RS485 Comms Fail, 81
Nov 24, 07:04, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:04, RS485 Comms Restore, 81
Nov 24, 07:04, RS485 Comms Fail, REM 1
Nov 24, 07:04, RS485 Comms Fail, 18
Nov 24, 07:04, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:04, RS485 Comms Fail, 81
Nov 24, 07:05, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:05, RS485 Comms Fail, REM 1
Nov 24, 07:05, RS485 Comms Fail, 18
Nov 24, 07:05, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:06, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:06, RS485 Comms Restore, 81
Nov 24, 07:06, RS485 Comms Fail, REM 1
Nov 24, 07:06, RS485 Comms Fail, 18
Nov 24, 07:06, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 07:06, RS485 Comms Fail, 81
Nov 24, 07:07, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 07:07, RS485 Comms Restore, 81
Nov 24, 08:24, RS485 Comms Fail, REM 1
Nov 24, 08:24, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:25, RS485 Comms Fail, 81
Nov 24, 08:25, RS485 Comms Fail, 18
Nov 24, 08:25, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:25, RS485 Comms Restore, 81
Nov 24, 08:25, RS485 Comms Fail, REM 1
Nov 24, 08:25, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:25, RS485 Comms Fail, 81
Nov 24, 08:25, RS485 Comms Fail, 18
Nov 24, 08:26, RS485 Comms Restore, 12
Nov 24, 08:26, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:26, RS485 Comms Restore, 81
Nov 24, 08:26, RS485 Comms Fail, REM 1
Nov 24, 08:26, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:26, RS485 Comms Fail, 81
Nov 24, 08:26, RS485 Comms Fail, 18
Nov 24, 08:26, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:26, RS485 Comms Restore, 81
Nov 24, 08:26, RS485 Comms Fail, REM 1
Nov 24, 08:26, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:26, RS485 Comms Fail, 81
Nov 24, 08:26, RS485 Comms Fail, 18
Nov 24, 08:27, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:27, RS485 Comms Restore, 81
Nov 24, 08:27, RS485 Comms Fail, REM 1
Nov 24, 08:27, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:27, RS485 Comms Fail, 81
Nov 24, 08:27, RS485 Comms Fail, 18
Nov 24, 08:27, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:27, RS485 Comms Restore, 81
Nov 24, 08:28, RS485 Comms Fail, REM 1
Nov 24, 08:28, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:28, RS485 Comms Fail, 81
Nov 24, 08:28, RS485 Comms Fail, 18
Nov 24, 08:29, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:29, RS485 Comms Restore, 81
Nov 24, 08:29, RS485 Comms Fail, REM 1
Nov 24, 08:29, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:29, RS485 Comms Fail, 81
Nov 24, 08:29, RS485 Comms Fail, 18
Nov 24, 08:30, RS485 Comms Restore, 12
Nov 24, 08:30, RS485 Comms Fail, REM 1
Nov 24, 08:30, RS485 Comms Fail, 18
Nov 24, 08:30, RS485 Comms Restore, 12
Nov 24, 08:30, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:30, RS485 Comms Restore, 81
Nov 24, 08:30, Alarm, Tamper
Nov 24, 08:30, Zone Trouble, Zone 30 - RemotePanic
Nov 24, 08:30, Zone Restore, Zone 30 - RemotePanic
Nov 24, 08:30, Dial Out Index, Phone Number 3
Nov 24, 08:31, RS485 Comms Fail, REM 1
Nov 24, 08:31, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:31, RS485 Comms Fail, 81
Nov 24, 08:31, RS485 Comms Fail, 18
Nov 24, 08:31, Alarm, Alarm Abort
Nov 24, 08:31, Sign In, User 1
Nov 24, 08:31, Mode Change, Disarmed
Nov 24, 08:31, Sign In, User 1
Nov 24, 08:31, Dial Out Index, Phone Number 3
Nov 24, 08:32, RS485 Comms Restore, 12
Nov 24, 08:32, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:32, RS485 Comms Restore, 81
Nov 24, 08:32, RS485 Comms Fail, REM 1
Nov 24, 08:32, RS485 Comms Fail, 18
Nov 24, 08:32, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:32, RS485 Comms Fail, 81
Nov 24, 08:32, Sign In, User 1
Nov 24, 08:32, RS485 Comms Restore, 12
Nov 24, 08:32, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:32, RS485 Comms Fail, REM 1
Nov 24, 08:32, RS485 Comms Fail, 18
Nov 24, 08:32, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:32, Dial Out Index,
Nov 24, 08:33, Sign In, User 1
Nov 24, 08:33, Dial Out Index,
Nov 24, 08:33, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:33, RS485 Comms Restore, 81
Nov 24, 08:33, RS485 Comms Fail, REM 1
Nov 24, 08:33, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:33, RS485 Comms Fail, 81
Nov 24, 08:33, RS485 Comms Fail, 18
Nov 24, 08:34, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:34, RS485 Comms Restore, 81
Nov 24, 08:34, RS485 Comms Fail, REM 1
Nov 24, 08:34, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:34, RS485 Comms Fail, 81
Nov 24, 08:34, RS485 Comms Fail, 18
Nov 24, 08:35, Dial Out Index,
Nov 24, 08:35, Remote Sign-in, User 1
Nov 24, 08:35, Sign In, User 1
Nov 24, 08:35, RS485 Comms Restore, 12
Nov 24, 08:35, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:35, RS485 Comms Restore, 81
Nov 24, 08:36, RS485 Comms Fail, REM 1
Nov 24, 08:36, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:36, RS485 Comms Fail, 81
Nov 24, 08:36, RS485 Comms Fail, 18
Nov 24, 08:36, RS485 Comms Restore, 12
Nov 24, 08:36, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:36, RS485 Comms Restore, 81
Nov 24, 08:37, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:37, RS485 Comms Fail, 81
Nov 24, 08:37, RS485 Comms Fail, 18
Nov 24, 08:37, RS485 Comms Restore, 12
Nov 24, 08:37, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:37, RS485 Comms Restore, 81
Nov 24, 08:37, RS485 Comms Fail, REM 1
Nov 24, 08:37, RS485 Comms Restore, 12
Nov 24, 08:37, RS485 Comms Fail, REM 1
Nov 24, 08:37, RS485 Comms Fail, REM 1
Nov 24, 08:38, RS485 Comms Restore, 12
Nov 24, 08:38, RS485 Comms Fail, REM 1
Nov 24, 08:38, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:38, RS485 Comms Fail, 81
Nov 24, 08:38, RS485 Comms Fail, 18
Nov 24, 08:39, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:39, RS485 Comms Restore, 81
Nov 24, 08:39, RS485 Comms Fail, REM 1
Nov 24, 08:39, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:39, RS485 Comms Fail, 81
Nov 24, 08:39, RS485 Comms Fail, 18
Nov 24, 08:40, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:40, RS485 Comms Restore, 81
Nov 24, 08:40, RS485 Comms Fail, REM 1
Nov 24, 08:40, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:40, RS485 Comms Fail, 81
Nov 24, 08:40, RS485 Comms Fail, 18
Nov 24, 08:40, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:40, RS485 Comms Restore, 81
Nov 24, 08:41, RS485 Comms Fail, REM 1
Nov 24, 08:41, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:41, RS485 Comms Fail, 81
Nov 24, 08:41, RS485 Comms Fail, 18
Nov 24, 08:41, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:41, RS485 Comms Restore, 81
Nov 24, 08:41, RS485 Comms Fail, REM 1
Nov 24, 08:42, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:42, RS485 Comms Fail, 81
Nov 24, 08:42, RS485 Comms Fail, 18
Nov 24, 08:42, RS485 Comms Restore, 12
Nov 24, 08:42, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:42, RS485 Comms Restore, 81
Nov 24, 08:42, RS485 Comms Fail, REM 1
Nov 24, 08:42, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:42, RS485 Comms Fail, 81
Nov 24, 08:42, RS485 Comms Fail, 18
Nov 24, 08:42, RS485 Comms Restore, 12
Nov 24, 08:42, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:42, RS485 Comms Restore, 81
Nov 24, 08:43, RS485 Comms Fail, REM 1
Nov 24, 08:43, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:43, RS485 Comms Fail, 81
Nov 24, 08:43, RS485 Comms Fail, 18
Nov 24, 08:43, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:43, RS485 Comms Restore, 81
Nov 24, 08:43, RS485 Comms Fail, REM 1
Nov 24, 08:44, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:44, RS485 Comms Fail, 81
Nov 24, 08:44, RS485 Comms Fail, 18
Nov 24, 08:44, RS485 Comms Restore, 12
Nov 24, 08:44, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:44, RS485 Comms Restore, 81
Nov 24, 08:45, RS485 Comms Fail, REM 1
Nov 24, 08:45, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:45, RS485 Comms Fail, 81
Nov 24, 08:45, RS485 Comms Fail, 18
Nov 24, 08:45, RS485 Comms Restore, 12
Nov 24, 08:45, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:45, RS485 Comms Restore, 81
Nov 24, 08:46, RS485 Comms Fail, REM 1
Nov 24, 08:46, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:46, RS485 Comms Fail, 81
Nov 24, 08:46, RS485 Comms Fail, 18
Nov 24, 08:47, RS485 Comms Restore, 12
Nov 24, 08:47, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:47, RS485 Comms Restore, 81
Nov 24, 08:47, RS485 Comms Fail, REM 1
Nov 24, 08:48, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:48, RS485 Comms Fail, 81
Nov 24, 08:48, RS485 Comms Fail, 18
Nov 24, 08:48, RS485 Comms Restore, 12
Nov 24, 08:48, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:48, RS485 Comms Restore, 81
Nov 24, 08:48, RS485 Comms Fail, REM 1
Nov 24, 08:48, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:48, RS485 Comms Fail, 81
Nov 24, 08:48, RS485 Comms Fail, 18
Nov 24, 08:48, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:48, RS485 Comms Restore, 81
Nov 24, 08:49, RS485 Comms Fail, REM 1
Nov 24, 08:49, RS485 Comms Fail, Doorstation 1 - Door station 1
Nov 24, 08:49, RS485 Comms Fail, 81
Nov 24, 08:49, RS485 Comms Fail, 18
Nov 24, 08:51, RS485 Comms Restore, Doorstation 1 - Door station 1
Nov 24, 08:51, RS485 Comms Restore, 81
Nov 24, 09:18, Sign In, User 1

I suspect that the Slave is causing an intermittent communication failure which is affecting the communications
is it possible to temporarily disable the slave, ie remove it and change the Number of slaves to 0
Ask if komfort has a spare slave they can send you to replace this one and see if the problem goes away

Unless you are able to try the solution proposed by Adrian

Hi,

Just a bit of an update:

Over that last few weeks I have been disconnecting modules and testing to see if I could isolate the problem better.  It takes a bit of time because the problem is random and doesn\'t occur immediately after a change has been made. 

Nothing seemed to make much difference.  I had status LEDs which I also disconnected (and unprogrammed) - this made the problem go away for about five days - but it still came back.

I soldered a resistor onto the board as per your instructions this weekend - so far so good - I will just have to wait to see if the problem is gone permanently.

Many thanks,

Clinton.

Hi,

This morning the alarm went off.  The system was armed in night mode and a communication failure occurred again.  Hence, it appears that the resistor has not solved the problem.

Any ideas?

Regards,

Clinton.

Can you get a replace SEM from Komfort. I suspect that the Slave has an intermittent problem
\\\\

Hi,

I believe Komfort are not operating any more.  How should I go about getting the board replaced?

Thanks,

Clinton.

Hi,

I have managed to get hold of Komfort.  I believe they are getting some new slave boards soon.  Apparently they are G2 slaves though.  Would these slaves work with my G1 main board, and will my G1 LEM01 work with a G2 slave?

Regards,

Clinton.

Your SEM-M2 would work with Comfort II. However, due to differences in voltage, it is not recommended that you use a LEM from Comfort I with a SEM-M2.