Hello
I\'ve had my Comfort system for 5 years now and apart from one rogue X10 light have been very happy.
About six months ago, I experienced a \'Phone Trouble\' error. I am not sure what caused it but an led on the Keypad flashes and when I sign in to the system I get a \'Phone Trouble\' audible warning.
Comfort still works fine as a voice mail system and I can sign in remotely so it sems as though the phone is working ok? I have tried a reset which did not change things.
It is not causing - as far as I can see - any problems, but it is very annoying!
Any ideas?
Many thanks,
Paul Wilson
Melbourne, Australia
Does the phone trouble message only occur when you are using your phone?
Are you able to sign in on your local phone, ie press * code and #
If the answer to the 1st question is yes and to the 2nd question is No, then the problem may be caused by partial damage to the telephone line (by lightning). This causes the offhook detection not to work
However changing the polarity of the telephone line incoming to Comfort (ie swap the two wires around for the wires coming into TEL IN) may fix the problem. However be very careful when handling this telephone wire. You should get an electrician to do this as sometimes this may carry high voltage
Hi
Many thanks for the speedy reply.
I get the phone trouble message when I try to use my phone or when I sign in using the keypad (eg, to retrieve voice mail).
And yes, I am able to sign in using the phone. That works ok.
Hmmm.
Thanks again, Paul :-)
What I meant was - does the phone trouble ever restore when the phone is not used, ie does the phone trouble ONLY happen and keypad starts beeping when you are receiving a call or making a call. When the phone call ends and you sign in on the keypad, does it say \"Phone Trouble Restore\"?
Is Comfort able to dial out.Try doing a dial test F3,3. If it is a permanent
Thanks again.
No, the problem never restores. When i try a dial test I get a \'Please Hang Up\' message.
Seems like Comfort thinks the phone is always off hook?
Regards, Paul
It looks like the telephone circuit has been damaged probably by lightning activity
As it is not able to dial out, you should send it for repair as soon as possible
Actually, I think you would have to exit from the keypad to exit. Press F on the keypad and exit the keypad menu and see if the dial out works.
Nope, nothing either. I give up. This thing is clearly stuffed.
Hello Pual.
I am the Australian distributor for Comfort. You may recall I visited your home with Rod Stephens about 2 or more years ago and helped sort out the issues you had. It sounds like Comfort has been working fine since then, until the recent phone trouble message. Rod tells me today that you have not contacted him since this time. There are several well skilled integrators of Comfort in Melbourne, who would do a service call for you. If you would like to contact me, I can assist you with their contact details. (03) 9598 4256.
Regards Ian Clarke
Thanks Ian
Will be in touch
Paul