Comfort Automation/ Security System Forums

I decided to change some of the words in the vocabulary using Voiceproc. When I tried to upload the .bin file using Comfigurator, it froze at 23% and then timed out with a failure message saying to try again. I did as instructed and it failed at exactly the same point. The keypad showed an error message saying there was no text data. I did as suggested in the Voiceproc manual and performed a sentence upload and that fixed the text problem but the keypad was speaking in garbled sentences 
e.g. \"No message\" became \"Option holiday\", \"Thank-you, goodbye\" is \"Seven zero alert\" and \"Welcome, security off\" is \"One security off.\"
I tried restoring back to the standard Myma39 vocab with identical results - it froze at 23% and the garbled sentences are exactly the same.
Looking at previous threads, I saw instances of similar failures which were resolved by downgrading/upgrading firmware but this did not work for me. Every time, it has onsistently failed at 23%.
Before I started this process, all firmware and software were on the latest versions.
I\'d be grateful for any suggestions as to how to fix this.
Regards,
Craig

Can you open Monitor I/O and do vocab upgrade
if it fails again please do Copy to clipboard and send it to support@cytech.biz
also please let us have the serial  number starting with Cxxxxxx or Pxxxxxx anywhere on the PCB
thank

Email sent with information requested.

Good news! It took many, many, many attempts but after I managed to get as far as 50% on a couple of random occasions, I persevered. I finally managed to get to 50% twice in a row and then on the next attempt it went all the way to 100%.

It would appear from studying the i/o monitor that the upload always failed at points where Comfigurator sent a command to erase a block of flash memory which was ignored three times resulting in a time out. I could be wrong but I thought I read somewhere that Comfigurator should pick up from where it left off in the event of a partial upload. After successfully writing the first and subsequently second blocks, it shouldn\'t have been necessary to start from scratch. I reckon that first 23% must have been needlessly written forty times or more!

I hope this is taken onboard because this was a deeply frustrating experience which wasted a whole day so I\'m not sure as things stand I\'ll be tempted to modify the vocab again.

Thanks for your paitience (40 times?). We will study the data that you have sent and try to work out why you had this problem at 23% and 50 %

Hi Craig, we are trying to identify this problem.
Can you confirm that your Comfort Firmware at the time you attempted the Vocab Upgrade is ULT 7.099?

The Vocabulary Upgrade bug may habe been identified as caused by UCM 7.109
Please downgrade to UCM 7.098 until a new UCM firmware is ready

Sorry for the slow reply but I\'ve been away. Looking at my saved config file from the time, my firmware was ULT 7.116 and UCM 7.109

Forgot to update on the status of this problemUCM 7.110 shoukl fix this vocab upgrade problem stopping at 25%, 50%, 75%
Please upgrade to the latest UCM firmware