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+---- Thread: AutoArm Response not working (/thread-1893.html)
- incontrol - 06-21-2010
System:Comfort 2 Ultra , 1 door Station,1 keypad , 1 serial ucm, I Ethernet ucm, 1 slave expansion
Comfort 2 Ultra
Version 5.11.3
File System 34
Ucm Version 5.178
I have a clients system that reported to have had a fault appear with the Keypad , displaying wrong text , with the 1 to update, pressing the 1 would set the update but it would return.
At the time only the green led was lit and no voice heard from the keypad,
Downloading a empty configuration file cured the keypad error and the voice ,
I then re loaded the original ccl file, and updated Configurator to 3.1.9, now a cclx file
Now comfort is operating , but with the following issues
1/ The autoarm responses will not work, however you can arm the system from the keypad
2/ The event log is filled with Alarm Type2sign in tamper (31)
Could you give me some pointers or checks to perform
Richard
- hendy - 06-22-2010
Hi Richard,
- I supposed your auto-arm response is programmed in the Time Programs? If so, did you enable it?
- Sign-in tamper alarm will be generated when there are 6 unsuccessful (wrong code) attempts to log-in into the system. It will be cleared when a correct sign-in code is entered twice.
If possible, please upgrade it to the latest version, currently at 5.183.
The upgrade is available from: www.cytech.biz/upgrades.html
- incontrol - 06-22-2010
Hi Hendy
Thanks for the reply
The Autoarm command was sent direct to comfort via RS232 this was working for some time, also I have just tested the Keyarm away, Keyarm Night , they all produce the disarm command.
Note the event log is filled with only sign in tamper ââ¬Â¦nothing else
Concerning the upgrade direct, will my version a accommodate write flash prom
Thanks Richard
- hendy - 06-23-2010
Yes, ULT 5.113 is a flash version so it should be upgraded to avoid the known bugs in that version.
See: http://www.comfortforums.com/forum79/822.html
- ident - 06-23-2010
If you are seeing sign in tamper in the event log it means that the code you are using is wrong, this is probably why you are not able to log in to send the auto-arm response
Try your code on the keypad and see if it can log in
- incontrol - 06-23-2010
Hi Ident the sign in codes works on the key pad, this also works via RS232, its strange because the previous log contained the history of the systems, now all it contains is more sign in tamper lines than I have sent any commands as I mentioned this is not a new installation, and the actions was required in response to the key pad stating wrong txt
I feel a corruption has occurred; would a firmware up grade help? Or at least eliminate I also have a sep expansion, i presume Iââ¬â¢d need to upgraded this also.
Could you confirm that my UCM will be ok for the upgrade
- ident - 06-23-2010
Can you send the log to support@cytech.biz
The UCM 5.178 is fine for the firmware upgrade
Before the firmware upgrade perhaps you can write a default configuration to Comfort and se if you get the same problems. The configuration may have been corrupted