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+---- Forum: Troubles (https://www.comfortforums.com/forum-77.html)
+---- Thread: How to clear phone trouble (/thread-4384.html)
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- wiredhome - 01-08-2016
HiAnybody know how to clear the phone trouble message.I have a customer who due to bad weather lost his line for a few days.the line is back up now but the comfort seems to have held the line. and is showing phone trouble on the keypad, he has set and unset the system but cannot clear it.trying not to go to site as it 150kms away.regardsNiall
- slychiu - 01-08-2016
The line should release automatically. You do not have to do anything.
I suspect that the phone circuits were damaged by the lightning
The board will need to be repaired or replaced. Cytech can offer a discount for replacement
- davids - 05-05-2016
If phone circuits have been damaged do I have to replace whole main board. I have Comfort I Ultra. How can I get my phone line working bypassing Comfort?
- slychiu - 05-05-2016
you can rewire your phone line to bypass Comfort if you suspect that the circuit is damaged
Comfort 1 was discontinued 10 years ago replaced by Comfort 2. you will have to get an upgrade if you want to replace the main board
- davids - 05-05-2016
With Comfort off the phone line is dead - what does that mean? Also the phone company say there is a line fault. Could this be because of Comfort? How do I wire to bypass Comfort?
- davids - 05-05-2016
The phone company will be sending a technician out tomorrow to check my line. I want to be sure that Comfort isn\'t now the cause of my inoperable dead phone line. Please advise ASAP.
- slychiu - 05-05-2016
Just Disconnect the telephone line and the house telephones from Comfort.
- davids - 05-05-2016
Can you point me please to the right manual?
- slychiu - 05-05-2016
https://www.cytech.biz/installation_manual.html
- davids - 05-06-2016
Please see attached photo. In order to bypass Comfort should I be disconnecting the pair of blue wires and orange wires and joining them together. If so in what order?