+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Support (https://www.comfortforums.com/forum-2.html)
+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+---- Forum: Vocabulary Issues (https://www.comfortforums.com/forum-76.html)
+---- Thread: Vocab Upgrade Failure (stop at 23%, 50%) (/thread-4854.html)
- Guest - 02-09-2018
I decided to change some of the words in the vocabulary using Voiceproc. When I tried to upload the .bin file using Comfigurator, it froze at 23% and then timed out with a failure message saying to try again. I did as instructed and it failed at exactly the same point. The keypad showed an error message saying there was no text data. I did as suggested in the Voiceproc manual and performed a sentence upload and that fixed the text problem but the keypad was speaking in garbled sentences
e.g. \"No message\" became \"Option holiday\", \"Thank-you, goodbye\" is \"Seven zero alert\" and \"Welcome, security off\" is \"One security off.\"
I tried restoring back to the standard Myma39 vocab with identical results - it froze at 23% and the garbled sentences are exactly the same.
Looking at previous threads, I saw instances of similar failures which were resolved by downgrading/upgrading firmware but this did not work for me. Every time, it has onsistently failed at 23%.
Before I started this process, all firmware and software were on the latest versions.
I\'d be grateful for any suggestions as to how to fix this.
Regards,
Craig
- slychiu - 02-09-2018
Can you open Monitor I/O and do vocab upgrade
if it fails again please do Copy to clipboard and send it to support@cytech.biz
also please let us have the serial number starting with Cxxxxxx or Pxxxxxx anywhere on the PCB
thank
- Guest - 02-09-2018
Email sent with information requested.
- Guest - 02-09-2018
Good news! It took many, many, many attempts but after I managed to get as far as 50% on a couple of random occasions, I persevered. I finally managed to get to 50% twice in a row and then on the next attempt it went all the way to 100%.
It would appear from studying the i/o monitor that the upload always failed at points where Comfigurator sent a command to erase a block of flash memory which was ignored three times resulting in a time out. I could be wrong but I thought I read somewhere that Comfigurator should pick up from where it left off in the event of a partial upload. After successfully writing the first and subsequently second blocks, it shouldn\'t have been necessary to start from scratch. I reckon that first 23% must have been needlessly written forty times or more!
I hope this is taken onboard because this was a deeply frustrating experience which wasted a whole day so I\'m not sure as things stand I\'ll be tempted to modify the vocab again.
- slychiu - 02-10-2018
Thanks for your paitience (40 times?). We will study the data that you have sent and try to work out why you had this problem at 23% and 50 %
- slychiu - 03-20-2018
Hi Craig, we are trying to identify this problem.
Can you confirm that your Comfort Firmware at the time you attempted the Vocab Upgrade is ULT 7.099?
- slychiu - 03-20-2018
The Vocabulary Upgrade bug may habe been identified as caused by UCM 7.109
Please downgrade to UCM 7.098 until a new UCM firmware is ready
- Guest - 03-24-2018
Sorry for the slow reply but I\'ve been away. Looking at my saved config file from the time, my firmware was ULT 7.116 and UCM 7.109
- slychiu - 08-14-2018
Forgot to update on the status of this problemUCM 7.110 shoukl fix this vocab upgrade problem stopping at 25%, 50%, 75%
Please upgrade to the latest UCM firmware