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+---- Thread: Fire and intruder alarms triggering (/thread-5374.html)
- xirfy - 03-12-2022
I\'ve had my comfort system running for almost 12 years. I have a BT Redcare appliance connected to the main panel. in the last 6 weeks, every day around 17:45-18:00 I get both a fire and double intruder alarm being raised. There are NO audible alerts in the property or error messages highlighted on the keypads.
This is a serious issue as I\'ve had three occurrences of the monitoring center calling out the fire brigade and attending my residence.
Please advise on what internal error logs I can analyze to troubleshoot what is causing the issue. There are instances when the problem occurs at 23:15-23:50 also. the only correlation is there are sunset programs set to turn on multiple outputs (lighting) when the sunset time is reached.
Please advice on any diagnosis to perform.
Thanks in advance.
- slychiu - 03-13-2022
Can you read the Event Log, and share it or send to support@cytech.biz?