https://www.comfortforums.com/ Sat, 22 Aug 2026 10:08:55 +0000 MyBB https://www.comfortforums.com/thread-5496.html Thu, 11 Jul 2024 07:35:46 -0400 ]]> https://www.comfortforums.com/thread-5496.html Thanks!
]]> Thanks!
]]> https://www.comfortforums.com/thread-5365.html Wed, 02 Feb 2022 11:09:37 -0500 ]]> https://www.comfortforums.com/thread-5365.html https://www.comfortforums.com/thread-5363.html Mon, 24 Jan 2022 07:25:50 -0500 ]]> https://www.comfortforums.com/thread-5363.html Comfort II Ultra
7.142
FS 34
Vocab 5
Not customised
System Vocab 35
User Vocab 1
LCD Txt 2
Min KP 3

Keypad says wrong text , *1 to sync
When I press *1 , get the download aborted no text

Is the KP too old, or do I need to upgrade anything? Thanks.]]> Comfort II Ultra
7.142
FS 34
Vocab 5
Not customised
System Vocab 35
User Vocab 1
LCD Txt 2
Min KP 3

Keypad says wrong text , *1 to sync
When I press *1 , get the download aborted no text

Is the KP too old, or do I need to upgrade anything? Thanks.]]> https://www.comfortforums.com/thread-5278.html Thu, 21 Jan 2021 01:46:47 -0500 ]]> https://www.comfortforums.com/thread-5278.html
http://www.comfortforums.com/view_topic.php?id=5277&forum_id=105
]]>
http://www.comfortforums.com/view_topic.php?id=5277&forum_id=105
]]> https://www.comfortforums.com/thread-5180.html Sun, 17 May 2020 11:58:08 -0400 ]]> https://www.comfortforums.com/thread-5180.html ]]> ]]> https://www.comfortforums.com/thread-5147.html Mon, 17 Feb 2020 13:06:41 -0500 ]]> https://www.comfortforums.com/thread-5147.html It constantly shows the ID# and Version on screen.
I have Comfort Ultra (7.160).
The other KP04 as well as KP06 are responding without any issues.
]]> It constantly shows the ID# and Version on screen.
I have Comfort Ultra (7.160).
The other KP04 as well as KP06 are responding without any issues.
]]> https://www.comfortforums.com/thread-4964.html Thu, 04 Oct 2018 03:44:35 -0400 ]]> https://www.comfortforums.com/thread-4964.html Cheers
Ian
]]> Cheers
Ian
]]> https://www.comfortforums.com/thread-4884.html Wed, 25 Apr 2018 10:15:24 -0400 ]]> https://www.comfortforums.com/thread-4884.html Is it possible to control the volume of each keypad individually? i.e. are they individually addressable
e.g. I have a keypad downstairs that is near the kids bedrooms.
When I arm the system at night from upstairs, I want to disable any announcements that might occur on the keypad downstairs as it may wake the kids. e.g. \"Beep Beep Beep Night Mode\"
However, during the day I would like the announcements in the keypad to occur as normal.
So maybe between 9pm and 8am set the volume to be 0 on downstairs keypad. Otherwise set the volume to be 60.
Any advice appreciatd.
Thanks!
]]> Is it possible to control the volume of each keypad individually? i.e. are they individually addressable
e.g. I have a keypad downstairs that is near the kids bedrooms.
When I arm the system at night from upstairs, I want to disable any announcements that might occur on the keypad downstairs as it may wake the kids. e.g. \"Beep Beep Beep Night Mode\"
However, during the day I would like the announcements in the keypad to occur as normal.
So maybe between 9pm and 8am set the volume to be 0 on downstairs keypad. Otherwise set the volume to be 60.
Any advice appreciatd.
Thanks!
]]> https://www.comfortforums.com/thread-4881.html Sun, 15 Apr 2018 22:48:43 -0400 ]]> https://www.comfortforums.com/thread-4881.html Is it possible to configure Comfort, when in \'Day\' node to announce when a door is opened by someone? So as soon as a person comes in the front door the KP04 will say \'Front Door\'
Thanks!]]> Is it possible to configure Comfort, when in \'Day\' node to announce when a door is opened by someone? So as soon as a person comes in the front door the KP04 will say \'Front Door\'
Thanks!]]> https://www.comfortforums.com/thread-4708.html Fri, 23 Jun 2017 02:58:08 -0400 ]]> https://www.comfortforums.com/thread-4708.html Important
Please do NOT lay the Keypad wires close to any Mains Cable, as this will cause interference in the form of a loud humming or buzzing. This noise is almost impossible to  remove except  by moving the keypad wires AWAY from the Mains cable. 50/60 Hz is in the voice frequency range and is difficult to filter out

It is also importrant to use CAT 5 cable preferably shielded
]]> Important
Please do NOT lay the Keypad wires close to any Mains Cable, as this will cause interference in the form of a loud humming or buzzing. This noise is almost impossible to  remove except  by moving the keypad wires AWAY from the Mains cable. 50/60 Hz is in the voice frequency range and is difficult to filter out

It is also importrant to use CAT 5 cable preferably shielded
]]> https://www.comfortforums.com/thread-4633.html Mon, 13 Feb 2017 04:33:47 -0500 ]]> https://www.comfortforums.com/thread-4633.html https://www.comfortforums.com/thread-4632.html Mon, 13 Feb 2017 04:30:51 -0500 ]]> https://www.comfortforums.com/thread-4632.html Pattern 1:
12!Feb 17 6:28pSecuritY Off

Pattern 2:
12HiFeb 17  :28pSecur@ty\"Off
Pattern 3:
12!Feb 17  6:29pSUcur@ty Off
What is this problem and how resolve?]]> Pattern 1:
12!Feb 17 6:28pSecuritY Off

Pattern 2:
12HiFeb 17  :28pSecur@ty\"Off
Pattern 3:
12!Feb 17  6:29pSUcur@ty Off
What is this problem and how resolve?]]> https://www.comfortforums.com/thread-4602.html Thu, 12 Jan 2017 04:08:05 -0500 ]]> https://www.comfortforums.com/thread-4602.html

My main concern is that IF it was a \'default too high volume\' that caused the early failure of the two previous speakers, isn\'t this adding to the \'stress\'? Is there any way that I can set ALL communications to the level I set, whatever that might be? And- if not, why not?
]]>

My main concern is that IF it was a \'default too high volume\' that caused the early failure of the two previous speakers, isn\'t this adding to the \'stress\'? Is there any way that I can set ALL communications to the level I set, whatever that might be? And- if not, why not?
]]> https://www.comfortforums.com/thread-4385.html Fri, 08 Jan 2016 17:09:54 -0500 ]]> https://www.comfortforums.com/thread-4385.html
I have numerous recurring problems now with Comfort that really must get resolved...

Firstly, I *still* am getting incessant instances of keypad text failures... on all 3 keypads I will constantly get \"Wrong text, press * 1 together\" I have also noticed that on at least one of them I have also seen on several occasions \"No text data, download aborted\" (or something very close to that). Moreover, on 2 of the keypads (ID\'s 2 & 3), when they are showing the \"Press * 1\" message, I can do so, and the text downloads, however, on ID 1, if I try to press \"* 1\" instead of a text download, I get the message \"Engineer Sign-in option is OFF!\" - why??? and why only on this keypad?

When a Keypad is showing the \"No text data, download aborted\" message, there\'s seemingly nothing I can press at the keypad to get out of that... I have to go & reset Comfort (is there perhaps a key combination that does a hardware reset at the keypad?)

In a previous thread I was advised to run the bus monitor to capture the data to look for (as has been suggested as a cause of this) data corruption on the bus... all well and good, but I have observed in doing this, that whenever I quit the bus monitor, I then cannot get a response from the UCM-ETH in Comfigurator, so I have no way out other than to go into the panel & hardware reset the UCM - Why does running the bus monitor leave the UCM in an unusable state when I exit it?

so right now, I have all 3 keypads that are unusable, and no way of resetting comfort without going into the panel to press the hardware reset buttons... this will not do!

So, dealing with this problem first.... I now have an extensive bus monitor capture file over the last few days which certainly covers numerous instances of this KP problem occurring... it doesn\'t make a lot of sense just looking at it, so what should I do with it? As a related note, is there any documentation/instructions on using the bus monitor tool? - I searched the forum and the Comfigurator help file, and could find nothing... there are various buttons & entry fields in this tool that I have no understanding of...

Also, I would like someone to explain the rationale between this behaviour and the suggestion of corruption on the comms bus... - I have had not a *single* instance of a communications failure alarm during this entire time? - surely data corruption ought to trigger a communications failure shouldn\'t it?. Secondly, I\'d like to understand the keypad text mechanism, because without that I\'m sceptical as to how/why a data corruption should/would cause this error... a keypad downloads the text from Comfort... I get that... but surely once it is downloaded & stored in the keypad, *WHY* would it subsequently get lost or corrupted? - presumably the KP stores the text locally? - I can visibly see it downloading a decent amount of data... where in the KP is this text data stored? - is it in volatile memory? - thus I would *expect* it to need to download again after a KP power-cycle, but none of my KP\'s have been, or are being power-cycled, so even if the above is true, I see no reason at all why a KP would need to download the text file again.

Presumably the text file is checksummed, and verified upon download to a keypad, and when verified is stored locally in the KP... surely once it\'s there, it\'s there?... what effect would a comms corruption on the bus have on data safely stored locally within a keypad?

Or, is it that the keypad reports this error if text to display is received from comfort that does not match the text stored locally in the keypad? *this* I could understand then triggering the behaviour, but still I have to wonder why I have never seen any wrong text displayed?... Comfort doesn\'t send actual text strings to the KP\'s does it? - I am assuming that the actual data on the bus would be the numbers from the wordlist? - so for example, if Comfort wants to tell all KP\'s to display, say \"Master Bedroom Movement\" - all words from the wordlist, it will not broadcast that actual string to the keypads, rather the *numbers* of those words from the wordlist, for instance: 199,37,6,121,255

That being the case, IF I were getting frequent corruptions of data, surely I would expect to see, at least occasionally, corruptions of the VALUES of those word numbers? - in which case I might expect to see some amusingly unexpected combinations of words, - incorrect, but VALID words, appearing on the LCD??... - I HAVE NEVER SEEN THIS!

Also, If I\'m having data corruptions on my RS485 bus so frequently that my keypads are going mental several times a day, why do I not see any other manifestations of this in other problems? - I never have a write of a full config file PC>Comfort fail for example? I never have a firmware upgrade fail for example (and I\'ve done firmware upgrades just recently). Nothing else that one would expect to be \'sensitive\' to data transmission integrity is showing any problems...

I\'ve seen enough extremely weird cause & effect combinations over my years in I.T, so I\'m wise enough to discount no possibility... but I just can\'t get my head around the logic relating the cause & effect in this situation... it may well be because my understanding of the communications mechanism to the keypads is way inadequate to make any informed determinations, but right now, it the suggestion of comms corruption just doesn\'t sit well with me...

Anyhoo, I do now have about 3 days worth of bus monitor data saved to file, so how may we proceed to analyse this to establish the voracity of this data corruption hypothesis once and for all?

I have one other problem I\'ve seen occur a couple of times just recently, but \"divide & conquer\" as the saying goes, so just getting this one sorted out is where I\'d like to concentrate first.

Thanks for listening!

Paul G.

 

 
]]>
I have numerous recurring problems now with Comfort that really must get resolved...

Firstly, I *still* am getting incessant instances of keypad text failures... on all 3 keypads I will constantly get \"Wrong text, press * 1 together\" I have also noticed that on at least one of them I have also seen on several occasions \"No text data, download aborted\" (or something very close to that). Moreover, on 2 of the keypads (ID\'s 2 & 3), when they are showing the \"Press * 1\" message, I can do so, and the text downloads, however, on ID 1, if I try to press \"* 1\" instead of a text download, I get the message \"Engineer Sign-in option is OFF!\" - why??? and why only on this keypad?

When a Keypad is showing the \"No text data, download aborted\" message, there\'s seemingly nothing I can press at the keypad to get out of that... I have to go & reset Comfort (is there perhaps a key combination that does a hardware reset at the keypad?)

In a previous thread I was advised to run the bus monitor to capture the data to look for (as has been suggested as a cause of this) data corruption on the bus... all well and good, but I have observed in doing this, that whenever I quit the bus monitor, I then cannot get a response from the UCM-ETH in Comfigurator, so I have no way out other than to go into the panel & hardware reset the UCM - Why does running the bus monitor leave the UCM in an unusable state when I exit it?

so right now, I have all 3 keypads that are unusable, and no way of resetting comfort without going into the panel to press the hardware reset buttons... this will not do!

So, dealing with this problem first.... I now have an extensive bus monitor capture file over the last few days which certainly covers numerous instances of this KP problem occurring... it doesn\'t make a lot of sense just looking at it, so what should I do with it? As a related note, is there any documentation/instructions on using the bus monitor tool? - I searched the forum and the Comfigurator help file, and could find nothing... there are various buttons & entry fields in this tool that I have no understanding of...

Also, I would like someone to explain the rationale between this behaviour and the suggestion of corruption on the comms bus... - I have had not a *single* instance of a communications failure alarm during this entire time? - surely data corruption ought to trigger a communications failure shouldn\'t it?. Secondly, I\'d like to understand the keypad text mechanism, because without that I\'m sceptical as to how/why a data corruption should/would cause this error... a keypad downloads the text from Comfort... I get that... but surely once it is downloaded & stored in the keypad, *WHY* would it subsequently get lost or corrupted? - presumably the KP stores the text locally? - I can visibly see it downloading a decent amount of data... where in the KP is this text data stored? - is it in volatile memory? - thus I would *expect* it to need to download again after a KP power-cycle, but none of my KP\'s have been, or are being power-cycled, so even if the above is true, I see no reason at all why a KP would need to download the text file again.

Presumably the text file is checksummed, and verified upon download to a keypad, and when verified is stored locally in the KP... surely once it\'s there, it\'s there?... what effect would a comms corruption on the bus have on data safely stored locally within a keypad?

Or, is it that the keypad reports this error if text to display is received from comfort that does not match the text stored locally in the keypad? *this* I could understand then triggering the behaviour, but still I have to wonder why I have never seen any wrong text displayed?... Comfort doesn\'t send actual text strings to the KP\'s does it? - I am assuming that the actual data on the bus would be the numbers from the wordlist? - so for example, if Comfort wants to tell all KP\'s to display, say \"Master Bedroom Movement\" - all words from the wordlist, it will not broadcast that actual string to the keypads, rather the *numbers* of those words from the wordlist, for instance: 199,37,6,121,255

That being the case, IF I were getting frequent corruptions of data, surely I would expect to see, at least occasionally, corruptions of the VALUES of those word numbers? - in which case I might expect to see some amusingly unexpected combinations of words, - incorrect, but VALID words, appearing on the LCD??... - I HAVE NEVER SEEN THIS!

Also, If I\'m having data corruptions on my RS485 bus so frequently that my keypads are going mental several times a day, why do I not see any other manifestations of this in other problems? - I never have a write of a full config file PC>Comfort fail for example? I never have a firmware upgrade fail for example (and I\'ve done firmware upgrades just recently). Nothing else that one would expect to be \'sensitive\' to data transmission integrity is showing any problems...

I\'ve seen enough extremely weird cause & effect combinations over my years in I.T, so I\'m wise enough to discount no possibility... but I just can\'t get my head around the logic relating the cause & effect in this situation... it may well be because my understanding of the communications mechanism to the keypads is way inadequate to make any informed determinations, but right now, it the suggestion of comms corruption just doesn\'t sit well with me...

Anyhoo, I do now have about 3 days worth of bus monitor data saved to file, so how may we proceed to analyse this to establish the voracity of this data corruption hypothesis once and for all?

I have one other problem I\'ve seen occur a couple of times just recently, but \"divide & conquer\" as the saying goes, so just getting this one sorted out is where I\'d like to concentrate first.

Thanks for listening!

Paul G.

 

 
]]> https://www.comfortforums.com/thread-4377.html Sat, 26 Dec 2015 14:37:09 -0500 ]]> https://www.comfortforums.com/thread-4377.html
I seem to be having many reliability issues with my keypads...

I have 3 installed keypads, a KP06 and 2 KP04\'s

the KP06 is *still* losing the LCD display text on a regular and frequent basis. I am doing a keypad reset every hour (via the hourly response) and yet I still get occasions when the LCD is just blank because it has done this sometime between those resets

Now I am also noting with quite annoying frequency that all 3 of my keypads, at totally random intervals, and not necessarily at the same time as each other, will say:

\"Wrong text, press * and 1 to update\"

which I do, it downloads fine, and all is well..

...until the next keypad does the same, or the same keypad will do the exact same thing a few days later. With 3 keypads all doing this I\'m having to deal with this issue on an almost daily basis.

What is going on??

TIA

Paul G.

 
]]>
I seem to be having many reliability issues with my keypads...

I have 3 installed keypads, a KP06 and 2 KP04\'s

the KP06 is *still* losing the LCD display text on a regular and frequent basis. I am doing a keypad reset every hour (via the hourly response) and yet I still get occasions when the LCD is just blank because it has done this sometime between those resets

Now I am also noting with quite annoying frequency that all 3 of my keypads, at totally random intervals, and not necessarily at the same time as each other, will say:

\"Wrong text, press * and 1 to update\"

which I do, it downloads fine, and all is well..

...until the next keypad does the same, or the same keypad will do the exact same thing a few days later. With 3 keypads all doing this I\'m having to deal with this issue on an almost daily basis.

What is going on??

TIA

Paul G.

 
]]>