https://www.comfortforums.com/ Mon, 14 Sep 2026 17:13:33 +0000 MyBB https://www.comfortforums.com/thread-5483.html Tue, 27 Feb 2024 08:06:48 -0500 ]]> https://www.comfortforums.com/thread-5483.html
The system is currently persistently dialing the alarm monitoring service. The engineer that was knowledgeable with Comfort has left the company. So, until I can get out there (I am in the US the alarm is in Portugal) I need to stop it dialing them.]]>
The system is currently persistently dialing the alarm monitoring service. The engineer that was knowledgeable with Comfort has left the company. So, until I can get out there (I am in the US the alarm is in Portugal) I need to stop it dialing them.]]> https://www.comfortforums.com/thread-5443.html Mon, 09 Oct 2023 14:23:53 -0400 ]]> https://www.comfortforums.com/thread-5443.html I can call my mobile from the house phone and connect successfully. So signal is adequate and VOIP are working.I can access Comfort\'s menu from both the house phone and remotely via my mobile, so the phone module is working. It is dialling out and reaching its destination but appears to be dropping after a 2-3 seconds.
Any thoughts what mught be causing this ? Is there a tweak in the tuning parameters ?
Comfort II Ultra v7.116  UCM 10 v7.096]]> I can call my mobile from the house phone and connect successfully. So signal is adequate and VOIP are working.I can access Comfort\'s menu from both the house phone and remotely via my mobile, so the phone module is working. It is dialling out and reaching its destination but appears to be dropping after a 2-3 seconds.
Any thoughts what mught be causing this ? Is there a tweak in the tuning parameters ?
Comfort II Ultra v7.116  UCM 10 v7.096]]> https://www.comfortforums.com/thread-5403.html Mon, 31 Oct 2022 02:40:08 -0400 ]]> https://www.comfortforums.com/thread-5403.html (We don\'t use the home phone for personal calls, that need has been replaced by mobile phones.)  Is this change caused by VOIP or is there some settings that can be changed?
]]> (We don\'t use the home phone for personal calls, that need has been replaced by mobile phones.)  Is this change caused by VOIP or is there some settings that can be changed?
]]> https://www.comfortforums.com/thread-5377.html Thu, 31 Mar 2022 22:04:32 -0400 ]]> https://www.comfortforums.com/thread-5377.html
When phones 1 and /or 2 are programmed for CMS, note that there is a 3 minutes delay before the rest of the phones are dialed in ALARM state. This is to allow for the CMS operator to call the keyholder at the alarms phone number.  This may lead you to think that the system is not dialing out to the other phones due to the long delay

This setting is in Comfigurator > Telecoms > Dialing > CMS Delay in Alarm. If the value is changed to 0, then there is no delay

Note that this affects Alarm Types which have alarm state 3, not Idle or Alert Alarms
]]>
When phones 1 and /or 2 are programmed for CMS, note that there is a 3 minutes delay before the rest of the phones are dialed in ALARM state. This is to allow for the CMS operator to call the keyholder at the alarms phone number.  This may lead you to think that the system is not dialing out to the other phones due to the long delay

This setting is in Comfigurator > Telecoms > Dialing > CMS Delay in Alarm. If the value is changed to 0, then there is no delay

Note that this affects Alarm Types which have alarm state 3, not Idle or Alert Alarms
]]> https://www.comfortforums.com/thread-5361.html Tue, 18 Jan 2022 04:30:01 -0500 ]]> https://www.comfortforums.com/thread-5361.html ]]> ]]> https://www.comfortforums.com/thread-5251.html Wed, 25 Nov 2020 08:38:16 -0500 ]]> https://www.comfortforums.com/thread-5251.html The problem is that the system will not answer an incoming call, It dials out correctly but when there is an incoming call it just rings and rings....
and rings,

                                                                                      and rings.


We have a test system on the bench and we cannot replicate this problem, Any Ideas?]]> The problem is that the system will not answer an incoming call, It dials out correctly but when there is an incoming call it just rings and rings....
and rings,

                                                                                      and rings.


We have a test system on the bench and we cannot replicate this problem, Any Ideas?]]> https://www.comfortforums.com/thread-5233.html Thu, 08 Oct 2020 07:07:57 -0400 infologic]]> https://www.comfortforums.com/thread-5233.html Can anybody help with this issue?]]> Can anybody help with this issue?]]> https://www.comfortforums.com/thread-5125.html Fri, 15 Nov 2019 05:26:50 -0500 ]]> https://www.comfortforums.com/thread-5125.html This feature has never worked since installation but it has not been a concern before.I also noticed a reset in the log, is this significant?

  Comfort doorbell dial out failure.clg (Size: 23.41 KB / Downloads: 2) ]]> This feature has never worked since installation but it has not been a concern before.I also noticed a reset in the log, is this significant?

  Comfort doorbell dial out failure.clg (Size: 23.41 KB / Downloads: 2) ]]> https://www.comfortforums.com/thread-4771.html Mon, 16 Oct 2017 21:12:21 -0400 ]]> https://www.comfortforums.com/thread-4771.html
My New Message Alarm config is unchanged from the default as far as I know. I don\'t have any per-user mailboxes setup, just the default system-wide mailbox as it was out of the box.

I\'ve added a Response on to the New Message alarm type that is supposed to send an SMS message to tell me that there\'s a new voicemail.  The SMS does not get sent though leading me to believe that the New Message alarm is not being triggered.

Does anyone have any clues why this may not be working? 

Thanks
]]>
My New Message Alarm config is unchanged from the default as far as I know. I don\'t have any per-user mailboxes setup, just the default system-wide mailbox as it was out of the box.

I\'ve added a Response on to the New Message alarm type that is supposed to send an SMS message to tell me that there\'s a new voicemail.  The SMS does not get sent though leading me to believe that the New Message alarm is not being triggered.

Does anyone have any clues why this may not be working? 

Thanks
]]> https://www.comfortforums.com/thread-4749.html Sun, 17 Sep 2017 21:52:53 -0400 ]]> https://www.comfortforums.com/thread-4749.html
Anyway... back to the query, my Comfort and SEP are in different areas and when I was testing later on I decided to cut the power to the SEP as it was closer by.  I waited some time but was surprised to hear no Trouble beeps from the system and get no dial-outs or SMS and nothing on the keypads. Is that normal?  It now works as expected (Trouble beeps, SMS and voice dial-out) if I just cut power to the main Comfort panel.]]>
Anyway... back to the query, my Comfort and SEP are in different areas and when I was testing later on I decided to cut the power to the SEP as it was closer by.  I waited some time but was surprised to hear no Trouble beeps from the system and get no dial-outs or SMS and nothing on the keypads. Is that normal?  It now works as expected (Trouble beeps, SMS and voice dial-out) if I just cut power to the main Comfort panel.]]> https://www.comfortforums.com/thread-4737.html Sun, 27 Aug 2017 02:07:45 -0400 ]]> https://www.comfortforums.com/thread-4737.html There appears to be a dial-out taking place (I can hear the DTMF tones) but neither of the two mobile numbers registered to receive calls get called.
I briefly hear a message \"Please check the number ...\"
When I have had alarms recently (not turning the system off in time when I return home) there has been no call received on the dial-out numbers know to Comfort.


I have Comfort 1 Ultra which has been working OK in this respect for 10 years.
]]> There appears to be a dial-out taking place (I can hear the DTMF tones) but neither of the two mobile numbers registered to receive calls get called.
I briefly hear a message \"Please check the number ...\"
When I have had alarms recently (not turning the system off in time when I return home) there has been no call received on the dial-out numbers know to Comfort.


I have Comfort 1 Ultra which has been working OK in this respect for 10 years.
]]> https://www.comfortforums.com/thread-4244.html Tue, 07 Jul 2015 22:46:26 -0400 ]]> https://www.comfortforums.com/thread-4244.html https://www.comfortforums.com/thread-3966.html Sat, 13 Sep 2014 12:03:40 -0400 ]]> https://www.comfortforums.com/thread-3966.html https://www.comfortforums.com/thread-3958.html Mon, 01 Sep 2014 03:10:36 -0400 ]]> https://www.comfortforums.com/thread-3958.html please can be explain about answer by tel. please see picture 

  tel.png (Size: 32.62 KB / Downloads: 25) ]]> please can be explain about answer by tel. please see picture 

  tel.png (Size: 32.62 KB / Downloads: 25) ]]> https://www.comfortforums.com/thread-3812.html Wed, 21 May 2014 16:01:36 -0400 ]]> https://www.comfortforums.com/thread-3812.html
Also the system has started adding keypads by itself. It adds keypad 9 through to keypad12. I have to manually delete these.

Also random messages have started appearing see attached.


  Comfort message 210514.JPG (Size: 16.62 KB / Downloads: 59) ]]>
Also the system has started adding keypads by itself. It adds keypad 9 through to keypad12. I have to manually delete these.

Also random messages have started appearing see attached.


  Comfort message 210514.JPG (Size: 16.62 KB / Downloads: 59) ]]>