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 Posted: Sunday Mar 31st, 2013 09:51 am
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ident
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There is now a Product Registration service on the Cytech website. http://www.cytech.biz/

Go to the Support menu and select Product Registration, or go direct to http://www.cytech.biz/user_login.php

This allows you to register you Comfort Products, and enter the serial numbers and your details including your installer
This will register the products for warranty.

You can also optionally upload your cclx files to the server. The advantage of this is so that the cclx file can be retrieved in future if anything happens to it.  It will assist installers and users in recovering the file for their system

New customers will be asked to register, but old customers can also register their existing products

If there are any problems please feedback on the forum as this is a new system





 Posted: Tuesday Sep 15th, 2015 09:17 am
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AdrianL
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I am having difficulty using this facility though I have used it successfully before. When entering the serial number and pressing enter or moving to another field, the product description does not appear. Also, there doesn't seem to be a Save or Execute button to complete the entry.



 Posted: Wednesday Sep 16th, 2015 10:16 am
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slychiu
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Thanks we are looking into this



 Posted: Saturday Sep 19th, 2015 02:20 am
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slychiu
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We are looking into this problem Sorry can you email support@cytech.biz and let me know the serial number of the product you are trying to register?



 Posted: Friday Oct 16th, 2015 07:26 pm
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AdrianL
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That’s working fine now thank you.

I seem to have added one product twice but can’t see a way of deleting one.



 Posted: Friday Feb 5th, 2016 11:37 am
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TheMax74
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Hello Chiu,
i cannot register my serial (Z999999)
It gives me "Invalid serial number, Please check your serial number"



 Posted: Saturday Feb 6th, 2016 01:37 am
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slychiu
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Z999999 is not a valid serial number. It was written incorrectly
Can you check the serial number on the label starting with C.... or P....?



 Posted: Saturday Feb 6th, 2016 02:57 pm
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strickers
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Hi,

With in Comfigurator the serial number for mine states its invalid. Is that normal? also the serial numbers for all my UCM's/slaves/door station/keypads etc state, unassigned, invalid or not supported by firmware.

Thanks.



 Posted: Sunday Feb 7th, 2016 03:07 am
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slychiu
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Not all products have the serial number preprogrammed as that proces is slowly being implemented
it may have unassigned meaning the serial number is not assigned, or Invalid meaning there was some data which is not recognised
In such cases please see the serial number label n the product starting with C or P with 6 digits to register the product



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