| Author | Post |
|---|
gaynorc
Member
| Joined: | Sunday Dec 31st, 2006 |
| Location: | Ireland |
| Posts: | 11 |
| Status: |
Offline
|
|
Posted: Tuesday Sep 11th, 2007 09:54 pm |
|
I have noticed that sometimes when I download from Comfigurator to Comfort Ultra 2, any "Alarm Message" I had recorded is lost. Other times it seems to be preserved. Is there a way of ensuring that the recorded Alarm Message is kept?
Thanks.
|
adlim
Member
| Joined: | Wednesday May 3rd, 2006 |
| Location: | Singapore |
| Posts: | 210 |
| Status: |
Offline
|
|
Posted: Wednesday Sep 12th, 2007 12:18 am |
|
Is the loss of the alarm message due to a voice download?
|
gaynorc
Member
| Joined: | Sunday Dec 31st, 2006 |
| Location: | Ireland |
| Posts: | 11 |
| Status: |
Offline
|
|
Posted: Wednesday Sep 12th, 2007 05:09 am |
|
| No. Its the download of the amended ccl program file to comfort using "Transfer/ Download (PC -> Comfort)".
|
TheMax74
Member
| Joined: | Monday Jul 16th, 2007 |
| Location: | Italy |
| Posts: | 47 |
| Status: |
Offline
|
|
Posted: Wednesday Sep 12th, 2007 11:29 am |
|
Me too. Every time, i lost alarm messages, answering machine wellcome message and reminder messages.
|
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 286 |
| Status: |
Offline
|
|
Posted: Wednesday Sep 12th, 2007 12:00 pm |
|
This is something that has been reported by some users but we have been unable to duplicate
Can both of you check if a RESET of Comfort causes the messages to be lost, rather than a full download, because a download resets Comfort at the end
|
gaynorc
Member
| Joined: | Sunday Dec 31st, 2006 |
| Location: | Ireland |
| Posts: | 11 |
| Status: |
Offline
|
|
Posted: Wednesday Sep 12th, 2007 09:22 pm |
|
Its difficult to say whether this test (reset) will assist you, because the as I indicted, it does not happen systematically. Sometimes when I download from Comfigurator to Comfort Ultra 2, any "Alarm Message" I had recorded is lost.
However, 6 resets this evening using comfigurator did not result in the deletion of the "Alarm Message". Also, I downloaded from PC to Comfort (the current unchanged) ccl program file, and the alarm message was not lost.
I will try to see if there is some pattern to the times when the message is lost.
|
TheMax74
Member
| Joined: | Monday Jul 16th, 2007 |
| Location: | Italy |
| Posts: | 47 |
| Status: |
Offline
|
|
Posted: Thursday Sep 13th, 2007 06:33 am |
|
Same as above.
Software reset several times, no message lost.
Downloaded my update config file yesterday, no lost.
|
TheMax74
Member
| Joined: | Monday Jul 16th, 2007 |
| Location: | Italy |
| Posts: | 47 |
| Status: |
Offline
|
|
Posted: Monday Sep 24th, 2007 07:28 am |
|
Try to modify any volume slider (speaker or phone, for example) in comfigurator and download to comfort.
I've tried twice, and in both case, i've lost alarm messages & reminders.
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 898 |
| Status: |
Offline
|
|
Posted: Tuesday Sep 25th, 2007 01:43 pm |
|
We are now investigating what you have reported anout the sliders, and will inform you when we have any results
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 898 |
| Status: |
Offline
|
|
Posted: Sunday Sep 30th, 2007 04:48 am |
|
We have tried downloading a configuration into Comfort. Aftyre more than 50 download, none of the messages (greeting, Alarm) were lost
Moving the sliders before downloading did cause alarm message to be lost on one occasion, but is not reproducible. We are still investigating
|
TheMax74
Member
| Joined: | Monday Jul 16th, 2007 |
| Location: | Italy |
| Posts: | 47 |
| Status: |
Offline
|
|
Posted: Tuesday Oct 2nd, 2007 01:56 pm |
|
Do you update the date/time of the system when downloading to comfort?
|
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 286 |
| Status: |
Offline
|
|
Posted: Wednesday Oct 3rd, 2007 12:31 pm |
|
| We usually do
|
TheMax74
Member
| Joined: | Monday Jul 16th, 2007 |
| Location: | Italy |
| Posts: | 47 |
| Status: |
Offline
|
|
Posted: Wednesday Oct 10th, 2007 08:37 am |
|
UPDATE:
After several consequential downloads, i noticed this:
Always lost answering machine wellcome message, alarm messages and reminder messages.
Immediately after one download and reset, Comfort has fired response "OpenFrontDoor" (ugh!  )
Immediately after another download and reset, alarm mode has changed to "Away" (it was OFF prior the download)
Something strange: now i heard some "clicks" in the speak, like this
"Wellcome, Secur<click> OFF"
When i call Comfort from phone (from an external line), instead of "Please, sign in", i heard "Press 1 to".
After a full vocabulary download, all speaks reverted to normal.
I suspect there is a problem in downloading, maybe related to CRC errors or something like.
I use the UCMEthernet, buyed one month ago.
Hope this help.
|
admin
Administrator
| Joined: | Saturday Mar 3rd, 2007 |
| Location: | Singapore |
| Posts: | 367 |
| Status: |
Offline
|
|
Posted: Thursday Oct 11th, 2007 07:47 am |
|
Can you send your ccl file to problems@cytech.biz so we can download the same file as you do using a UCM/Ethernet?
|
Current time is 01:40 pm | |
|