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iPhone iOS5 problems using 1.4.4
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 Posted: Sunday Oct 16th, 2011 08:51 pm
   
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gaynorc
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I upgraded my iPhone to iOS5 today. When its complete you also have to update all your apps. I did so. There was no change in version number for comfort apps, I was already on the latest one.

Following this I now have difficulty with the Comfort app connecting. Mostly it will not connect. Sometimes it gives the "data error". Sometimes it does connect after the "Comfort Systems" page is opened and closed.

Some observations:

"Comfort Systems" is not selecting a default? If I press the "key" symbol on the opening page, the "comfort systems" page opens. If I then press "done" it says "please select system before pressing done". Maybe this is by design.

Mostly if the "system" page is set to LAN and the app is closed, then started again, and then I open the "comfort systems" page, then the "system" page is opened, and then closed, and return to the main page, the app is "connected". So on LAN I can "force" it to connect through this convoluted mechanism.

Unfortunately with "internet" I cannot work out any pattern. I rarely can get connected following entry to the "system" page. More times I get "data" errors.

I have deleted the app and reinstalled it, with reentry of settings and restoring the crlccip file. All to no avail.

HELP!

Last edited on Sunday Oct 16th, 2011 08:53 pm by gaynorc



 Posted: Sunday Oct 16th, 2011 10:38 pm
   
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gaynorc
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I think this has something to do with the selection of the "default" or last used "comfort system" for connection. When the app is closed and you re-open it my app seems to have lost memory of the connection it had, or the current state of the system (LAN or internet). The same seems true if you try to change the connection type when the app is open. Then you get "data errors".

However if you try again / wait++++ / it seems that I can get connected. But I am not sure of the consistency of this.



 Posted: Monday Oct 17th, 2011 12:34 pm
   
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ident
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I have not been able to upgrade to iOS5 yet
Does anyone else have the same experience?


"Comfort Systems" is not selecting a default? If I press the "key" symbol on the opening page, the "comfort systems" page opens. If I then press "done" it says "please select system before pressing done". Maybe this is by design.
That is correct. You alwats have to select a Comfort system when you press the key to go to the Comfort systems page, it does not have a default.

But if you exit the app or it goes to sleep then when you return to the app, the previous system should remian selected



 Posted: Monday Oct 17th, 2011 12:43 pm
   
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schford
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hmmm worked ok first time but playing up now....

Last edited on Monday Oct 17th, 2011 12:46 pm by schford



 Posted: Monday Oct 17th, 2011 02:12 pm
   
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gaynorc
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You say "But if you exit the app or it goes to sleep then when you return to the app, the previous system should remian selected".

When I exit (close down) the app the previous system is not selected when I start it up again.



 Posted: Monday Oct 17th, 2011 02:21 pm
   
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ident
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If you completely close down the app (by double tapping the Home button and pressing and holding the app icon on the bottom until you see  a minus sign) then all the info about the previous connection is lost

If you are in the app and you press the home button to show the home screen, you can go back to the app, and see the previous system  to the right of the key and the status showing "disconnected"
The same thing happens if you double tap the Home button to switch to another app and come back to the Comfort app



 Posted: Monday Oct 17th, 2011 03:51 pm
   
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schford
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doesn't seem to make a difference i cant connect at all now :-) don't you love upgrades!



 Posted: Tuesday Oct 18th, 2011 01:05 am
   
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Calistra
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It certainly seems to be a bit different but it is hard to identify exactly how.

The more comments from people who try different approaches, the better we will be able to isolate the issues.

For me, the problem seems to occur after killing the app and re-starting.

It does remember the last profile that I used but has problems connecting with it.

For me, it remembers the profile ID name but does not want to connect. Going to flip side and returning (i.e. re-selecting the profile) also does not always help.

Selecting a different profile, returning (to try to connect), then returning to select the correct profile seems to get us connected. The alternative profile didn't even need to be valid but I am still examining the options on that.



 Posted: Tuesday Oct 18th, 2011 08:48 am
   
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schford
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Thanks Calistra - will try that, am just about to connect 10 new zones this weekend so would be handy to have working.



 Posted: Tuesday Oct 18th, 2011 08:49 am
   
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schford
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I can confirm Calistras work around works!



 Posted: Tuesday Oct 18th, 2011 11:20 am
   
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gaynorc
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Observations after two days:

1) First, switching the app on for the first time - it does "label" the correct system on the opening page (in my case "Home"), but it does not connect to it. I must select the system by pressing the "key" symbol and selecting the system on the "Comfort Systems" page.

I do not recall this having to be done prior to upgrading to iOS5. My recollection is that once I opened the app for the first time it connected straight away while on LAN.

2) If I am on wifi (LAN) it connects fine once the system is selected (as at 1 above).

3) If, having been on WiFi I leave the app running in the background, and I change to 3G, sometimes it connects. Other times it gives a "data error", sometimes a "Reconnecting: timeout" dialogue appears. It will connect if I then wait a couple of minutes.

4) If the app is completely closed down and I switch it on for the first time in 3G, ODDLY the screen remains black for 1 to 5 seconds, depending. Then the main screen appears. Then I select the system on the "Comfort Systems" page, and return to the main page. There it reads "connecting" followed immediately by "data error". If I then try to enter password and press "send" the "data error" returns with sometimes a "Reconnecting: timeout" dialogue. If I then wait a couple of minutes it usually connects okay.

Last edited on Tuesday Oct 18th, 2011 11:25 am by gaynorc



 Posted: Wednesday Oct 19th, 2011 04:53 am
   
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ident
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I have upgraded to IOS 5 (disable zone alarm and similar firewalls otherwise the backup operation fails)
I dont have any of the reported problems. The LAN and Internet connectios work fine and when I go out and coome back in the previous system is remembered and can login



 Posted: Wednesday Oct 19th, 2011 09:10 pm
   
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schford
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My wife's doesn't work properly either.....defo playing up since upgrading to ios 5...



 Posted: Friday Oct 21st, 2011 05:43 pm
   
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gaynorc
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Update:

I am hoping that I have restored things, but its "fingers crossed".

On iphone, under settings, icloud, documents and data, I found that documents and data for the Comfort App were being stored in icloud. I dont know enough to know if the app was getting the settings from the icloud or whether there was a local copy. Anyway, seeing as I was getting "data error" and "timeouts", I thought I would give it a go and switch off the data and documents icloud option.

Now I seem to have restored reasonable functionality. I still get the occassional "data error", but nearly all times I get to the keypad without problems on both LAN and internet.

I would be interested to know if this works for anyone else?

Also it would be interestng to hear from the developers whether any changes were made to the app in anticipation of iOS5. I see from the apple website for example that third parties would, amongst other things, have to incorporate support for iCloud's Documents & Data in their apps. Could any of this have resulted in data error/time outs as I experienced?

Last edited on Friday Oct 21st, 2011 06:13 pm by gaynorc



 Posted: Saturday Oct 22nd, 2011 09:13 am
   
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schford
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Seems to be working now thanks gaynorc!!! Ill try my wifes tonight and report back.

Stuart



 Posted: Saturday Oct 22nd, 2011 09:31 am
   
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schford
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Nope spoke to soon sorry still playing up.



 Posted: Saturday Oct 22nd, 2011 09:52 am
   
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slychiu
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How so? Can you provide more details?



 Posted: Saturday Oct 22nd, 2011 11:03 am
   
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schford
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Walk through of what I am doing.

1 - Open Comfort (it wasn't closed just in background)

2 - disconnected message - try to connect get data error

3 - Fully close program

4 - Reopen now get message it has refound wifi connection do i want to logon back in

5 - say yes - hangs on connecting for ages

6 - do work around eg click on key then select a dummy alarm

7 - click on key and set my real home alarm

8 - now it says connected and i can login

Last edited on Saturday Oct 22nd, 2011 11:03 am by schford



 Posted: Sunday Oct 23rd, 2011 08:34 am
   
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gaynorc
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Regretfully I spoke too soon. The problem with "data error" and connection timeouts returned yesterday.

However, my problem seems to relate primarily to connection via 3G, and usually not wifi.

1. If the app is started (i.e. its not running in the background), and I am on 3G, then once the system is selected it starts "connecting", and then "data error". Sometimes it shows "connected" for a split second before "data error".

2. If I try once or twice more to connect, I usually will get connected.

3. Once the app is running in the background, if I select it again it usually connects okay.

4. Connecting via wifi is mostly successful.

5. If already connected via wifi, and the app is left running in the background, and I switch to 3g, I can usually connect through 3G when I open the app again without "data error".

Last edited on Sunday Oct 23rd, 2011 04:11 pm by gaynorc



 Posted: Sunday Oct 23rd, 2011 07:55 pm
   
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gaynorc
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I realise these are wildcard analyses, but given the nature of the problem I am having (connecting ->data error) with sometimes split second "connected" status I wondered if the app was connecting dropping and then reconnecting, thus being being "locked out", on its first attempt to connect using 3G. So I tried the following experiment -

1. Using DS Manager I reduced the connection timeout for my ETH02 from 5 minutes to 1 minute.

2. I repeated the following experiment several times with consistent results. I closed the app completely each time.:

(a) Start the app. Wait > 1 minute. Select the system. "connecting" -> "Connected" each time without a problem.

(b) Start the app. wait < 1 minute. Start the app. "Data error" each time.

Interesting.

Last edited on Sunday Oct 23rd, 2011 08:01 pm by gaynorc



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