+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Software Applications (https://www.comfortforums.com/forum-4.html)
+--- Forum: iOS Apps (https://www.comfortforums.com/forum-122.html)
+---- Forum: Comfort iPhone App (1st generation) (https://www.comfortforums.com/forum-96.html)
+---- Thread: ipad app not working (/thread-3657.html)
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- mreneuk - 12-27-2013
Hi I have an ipad and iphone. The iphone app works perfect. however I can not get the ipad app to work.I have both configured for LAN access. I have loaded the cclx file on both machines (ipad version for ipad).I am able to log into the system from my ipad, and can see the zones. But that is it. When I try to set the alarm I recieve the error message \"invalid login - please retry\" but I am never given the option to enter a password.
Please help.
- ident - 12-27-2013
Are you using the latest iPad version from the Appstore?
There is an auto login option
The autologin feature is disabled when the connection is remote ie Internet for security reasons
The saved login code can be deleted in the Configuration page by pressing ââ¬ÅClear Passwordââ¬Â
- mreneuk - 12-27-2013
I am on version 1.2. I used to see the auto login button, but that is not longer visible.
- mreneuk - 12-27-2013
picture attached
- hendy - 12-27-2013
When you say to try to set the alarm, does this mean arm the system to e.g. day mode?
I\'ve just tried on my iPad here that arming the system does not require a code to be entered.
Only when you want to disarm the system is the entering of the user code required.
Your attachment shows the login page.
I thought you are able to login and see the zones?
A bit confused here on what exactly is the issue??
- mreneuk - 12-27-2013
When I try to arm the system I receive that error message.
I have attached a picture of the logon as it was mentioned that there was a option for auto logon. That option is not available for me.
I have attached another picture which shows the home page. From here I can not arm the system.
- ident - 12-27-2013
Your cclx file shows that your Comfort firmware is 5.199 and UCM is 5.212
The minimum firmware for both Comfort and UCM is version 7
You can use your UCM version > 5.178 5 to upgrade Comfort to the latest version by using the UCM firmware programming cable as described in the forum at http://www.comfortforums.com/forum4/1216.html
However you need another UCM with the programming cable to upgrade your UCM firmware 5.212. You can ask the help of someone who has another UCM or ask your Comfort distributor for help. Alternately you can send your UCM to Cytech in Singapore to upgrade the UCM firmware
The old firmware explains why you are unable to arm your system. The missing Auto-log in is probably due to iOS7 which has hidden the button. The auto login was seen in iOS6
- mreneuk - 12-27-2013
BUt it is working on the Iphone. Surely if the problem was with the firmware it would affect both the Iphone and Ipad. That is not the case. Only the ipad is affected.
- ident - 12-27-2013
The iphone and ipad are different apps so you cannot assume that both will work when the firmware is not updated
Many features of the iphone app will not work correctly eg the correct updating of status of zones and home control menu
- mreneuk - 12-28-2013
It has been a while since I upgraded the system last time. I have looked at my board and the instruction and I am a bit confused. Because the operating system is 5.xx I can not upgrade via wifi so I have to do it via USB. As you can see from the picture I have 2 UCM boards (UCM 5.212 and 5.63). I also have another UCM 5.212 which is not connnected. So what do I need to connect to upgrade the boards.