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cant connect to comfort via app or comfigurator - Printable Version

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+---- Thread: cant connect to comfort via app or comfigurator (/thread-4581.html)

Pages: 1 2

- wexfordman - 12-15-2016

Hi,
Just happened tonight, after I uploaded a new config file, but nohtin exceptionally new that I would have expected this to happen.
Anyway, comofort is working away, able to arm, its controlling lights etc fine, but I cannot connect.
I have an eth03, it is detectable, the app shows connected, but after i enter pwd, nothing happens.
Comfigurator shows, unable to connect to ucm, even though server manager can detect the ucm.
Latest firmare (2.2) on eth03 has been there for months.
Regards,Eamon

- slychiu - 12-15-2016

Can you try to do an firmware upgrade on the ETH03 (not ucm firmware)
as in http://www.comfortforums.com/forum113/3820.html

select the most recwent ETH03 firmwware


- wexfordman - 12-15-2016

Hi, I did this, I was already at 2.2 bit uploaded it again and no change.

Did a system reset as well

- wexfordman - 12-15-2016

Hi, I did this, I was already at 2.2 bit uploaded it again and no change.

Did a system reset as well

- Swiss-Toni - 12-15-2016

Hi Eamon try using the alternative port ie
Internet 1002
Lan 1001

I had this problem and just jiggled them round which seemed to have solved it or check to make sure the WAN IP has not been changed by your provider which they do occasionally and then change it in the app.....


- wexfordman - 12-15-2016

Hi Tony, yep tried that as well, no luck

- Swiss-Toni - 12-15-2016

Besides unplugging the etho completely for a short while I cant think of anything else.....

- wexfordman - 12-15-2016

Yeah only other thing was I was in my Venus ucm and set it to monitor mode when it seemed to crash, it may be related.

- slychiu - 12-16-2016

In Comfort server manager, does the status of the 2 ports show idle or busy when you cannot connect?

It may be a problem with the base UCM or the ETH03 submodule. Do you have another USB UCM to swap the submdoules to confirm?


- wexfordman - 12-16-2016

Evening all, sorted now, I did a full power cycle, disconnected battery and mains and restored.

Slychui, I suspect what happened is putting my ucm Venus into monitor mode truggerd the issue, is this possible?