New system after upgrades reports unable to check most recent version - Printable Version +- Comfort Automation/ Security System Forums (https://www.comfortforums.com) +-- Forum: Support (https://www.comfortforums.com/forum-2.html) +--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html) +---- Forum: Firmware Upgrading Problems (https://www.comfortforums.com/forum-111.html) +---- Thread: New system after upgrades reports unable to check most recent version (/thread-5169.html)

- CTx - 05-06-2020 After 20 years of use of my old Comfort I, I am at last starting to setup things to replace it with Comfort II Ultra.I started by assembling a basic configuration with UCM/Eth03, LEM03, 3xKP04 (only connected one). Coonected just an external Wireless system (of which I will talk about later) with only the Front door sensor configured.Installed Configurator 3 on PC and did some basic acquaintance tests and everything looked as expected.Two days after (today) I went on and, as advised, I went after the upgrading to the most recent firmware for all the components.Everything went on smoothly without any glitch or surprise. From the back of my head I think these were the versions updated: UCM from 7.117 to 7.136 KP04 from 7.005 to 7.014 Comfort from ? to 7.160 And Eth03 to 2.23 Previous to upgrade, Configurator was showing latest version, and so I knew there were upgrades available.After the upgrade Configurator reports \"Unknown\" on that field for Comfort, UCM and KP04. If I insist and ask to Check for upgrades, a message is displayed \"Unable to obtain update information\". Is this a known problem? And is it really a comm/check problem or a wrong message?  TkxCarlos - slychiu - 05-07-2020 There should not be such a problem.If the latest firmware  version is Unknown and you are bot able to update from the server it may be that your PC is having a connection problem to the server It may be temporary priblem where you cannot access the server. Try rebooting the PC and try again