Repeated dial-out messages in Event Log

[idheath]

Hi,

I was looking at my comfort event log for something else and noticed this:

09/06 22:06 Sign in - User # Keypad
09/06 22:06 Mode Change # Night Mode
09/06 22:49 Alarm Type # Intruder (1)
09/06 22:49 Zone Activation # Zone02 (2)
09/06 22:49 Dial Number # 1
09/06 22:49 Remote Signin - User # 1
09/06 22:49 Alarm Type # AlarmAbort (20)
09/06 22:49 Sign in - User # 1
09/06 22:49 Mode Change # Security Off
09/06 22:49 Dial Number # 1
09/06 22:51 Dial Number # 2
09/06 22:52 Sign in - User # 1
09/06 22:55 Bypass Zone # Zone02 (2)
09/06 22:55 Sign in - User # Keypad
09/06 22:55 Mode Change # Night Mode
09/06 22:55 Dial Number # 1
09/06 22:57 Dial Number # 2
09/06 22:58 Dial Number # 3
09/06 23:00 Dial Number # 1
09/06 23:01 Dial Number # 2
09/06 23:03 Dial Number # 3

< 300 simular lines removed >

09/07 06:34 Dial Number # 1
09/07 06:36 Dial Number # 2
09/07 06:37 Dial Number # 3
09/07 06:39 Dial Number # 1
09/07 06:40 Dial Number # 2
09/07 06:42 Dial Number # 3
09/07 06:43 Sign in - User # 1
09/07 06:43 UnBypass Zone # Zone02 (2)
09/07 06:43 Sign in - User # 1
09/07 06:43 Mode Change # Security Off


Our alarm did go off and I did re-arm after disabling Zone 2 but what seems very strange to me are the hugh number of dial-out entries in the log.  I thankfully didn\'t get that many dial-outs

Also what\'s the \"09/06 22:49 Remote Signin - User # 1\" entry?  That implies that I responded to one of the dial-outs? (Which I\'m pretty sure I didn\'t).

My system details are:

Comfort CPU
Firmware Type: Comfort II Ultra
Version: 5.183
File System: 34
Vocabulary Number: 5
Custom Vocabulary: No
System Vocabulary Version: 32
User Vocabulary Version: 1
LCD Text Version: 2
LCD KP Minumum Version: 3

UCM
UCM Type: 10
Version: 5.212

KP04
Version: 1.012

Comfigurator
Version: V3.1.9.0

Any thoughts appreciated.

Cheers Ian

[slychiu]

We have seen the repeated dial out events before, but have not been able to trace it
It looks like an issue with Comfigurator reading the event log rather than the Comfort event log. If you listen to the event log and press 9 for last event then use 2 for previous or 3 for next day 4 for previous  day etc gto navigate to the event, you will find that the events are correct

The remote sign in event does indicate that someone disarmed ths security system remotely at 10:49 PM on Sept 6 because the system was disarmed, and subsequently armed to night mode.  Are you saying that the system was disarmed on the keypad or not at all?

[idheath]

Hi,

I have listened to the Event Log and it seems to match the one I downloaded, i.e. has 100\'s of entries.

My retries setting for my dial out is set to just 1 (so I assume that means a total of just 2 calls)?

Also re. the \"Remote Signin - User # 1\" entry is confusing me.  I was in the house when the alarm went off and I disarmed it on the keypad, then omitted zone 2 and re-armed it.

Regards,

Ian

[ident]

The event log shows the syste dialed to 3 numbers, #1, #2, #3. It did not dial to the same number that many times
Have you programmed 3 numbers into the Phone Numbers list and did they receive the calls?