Phone not calling

[emabonacchi]

Well, this is the fact.

I think to have configured and verifyed everything, but.....

Some days ago, when an \'intruder alarm\' occourred, the phone calling was ok.
Now, i have made many changed, but nothing about phone calling and this does not works now.

I am becoming crazy about.
I have seen very often the \'downloading process\' make strange behaviour into the system.... but i have tried and tried and tried......... \'phone calling\' does not works anymore.

Can someone suggest me something?


Thank you.

Ema from Italy

[admin]

Send the cclx file to support@cytech.biz for analysis

[ident]

We have looked at the file
Is there any reason you are still using CCL, ie the old Comfigurator 2 software which was phased out more than 5 years ago? This may cause problems because old bugs may exist which cause you problems
Comfiguratior 3 is up to 3.2.8 and has much better support than Comfigurator 2, and I strongly recommend to convert the file to Comfigurator 3 format and use the new software

There seems tp be nothing wrong with the phone settings. The problem with dial out should not be caused by program or downloading. Perhaps there is a problem with the phone line, or no dial tone, or the phone network

To test the dial out in such cases, do a Dial Test, ie Press F3 and 3 on the keypad. This starts an audible dial test, ie you can hear the dialing progress on the keypad. This will tell you if there are any problems with the dialing

Also you should read the Event Log as all dial attempts are recorded in the event log

[emabonacchi]

I have done the dial test and it is ok, but when alarm occours the phone calling still don\'t works....

[ident]

Then you need to read the Event log and find out what happened

[emabonacchi]

I am trying to do, but i really don\'t understand.
Everything was fine until some days ago. Then i have installed 1 Sem, 4 Lem and some relay input, then i have downloaded the new configuration and now telephone does not call.
The test is ok, but when alarm occours it does not works.

This is the log when an intruder alarm has occourred:

6/19/2011 1:47:42 AM ~ GetNextCommand: 0
 6/19/2011 1:47:42 AM ~ Raw Data: AM0C15
 6/19/2011 1:47:42 AM ~ Raw Command: AM0C15
 6/19/2011 1:47:42 AM ~ Process AM data: AM0C15
 6/19/2011 1:47:42 AM ~ GetNextCommand: 0
 6/19/2011 1:47:42 AM ~ Raw Data: KL02000000
 6/19/2011 1:47:42 AM ~ Raw Command: KL02000000
 6/19/2011 1:47:42 AM ~ Process KL
 6/19/2011 1:47:42 AM ~ GetNextCommand: 0
 6/19/2011 1:47:42 AM ~ Raw Data: AL150202C60115
 6/19/2011 1:47:42 AM ~ Raw Command: AL150202C60115
 6/19/2011 1:47:42 AM ~ Process AL data: AL150202C60115
 6/19/2011 1:47:42 AM ~ UCM Version Passed
 6/19/2011 1:47:42 AM ~ Check Alarm Type Report Trigger: 21 > Entry Warning
 6/19/2011 1:47:42 AM ~ GetNextCommand: 0
 6/19/2011 1:47:42 AM ~ Raw Data: SM000040
 6/19/2011 1:47:42 AM ~ Raw Command: SM000040
 6/19/2011 1:47:42 AM ~ Process SM
 6/19/2011 1:47:42 AM ~ Speaker: 64
 6/19/2011 1:47:42 AM ~ GetNextCommand: 0
 6/19/2011 1:47:42 AM ~ Raw Data: SM000140
 6/19/2011 1:47:42 AM ~ Raw Command: SM000140
 6/19/2011 1:47:42 AM ~ Process SM
 6/19/2011 1:47:42 AM ~ Speaker: 64
 6/19/2011 1:47:47 AM ~ GetNextCommand: 0
 6/19/2011 1:47:47 AM ~ Raw Data: AM0015
 6/19/2011 1:47:47 AM ~ Raw Command: AM0015
 6/19/2011 1:47:47 AM ~ Process AM data: AM0015
 6/19/2011 1:47:47 AM ~ GetNextCommand: 0
 6/19/2011 1:47:47 AM ~ Raw Data: KL02000000
 6/19/2011 1:47:47 AM ~ Raw Command: KL02000000
 6/19/2011 1:47:47 AM ~ Process KL
 6/19/2011 1:47:47 AM ~ GetNextCommand: 0
 6/19/2011 1:47:47 AM ~ Raw Data: AL010303650115
 6/19/2011 1:47:47 AM ~ Raw Command: AL010303650115
 6/19/2011 1:47:47 AM ~ Process AL data: AL010303650115
 6/19/2011 1:47:47 AM ~ UCM Version Passed
 6/19/2011 1:47:47 AM ~ Check Alarm Type Report Trigger: 1 > Intruder Alarm
 6/19/2011 1:47:48 AM ~ GetNextCommand: 0
 6/19/2011 1:47:48 AM ~ Raw Data: SM000040
 6/19/2011 1:47:48 AM ~ GetNextCommand: 1
 6/19/2011 1:47:48 AM ~ Raw Data: SM000140
 6/19/2011 1:47:48 AM ~ GetNextCommand: 2
 6/19/2011 1:47:48 AM ~ Raw Data: XTL0C05
 6/19/2011 1:47:48 AM ~ Raw Command: SM000040
 6/19/2011 1:47:48 AM ~ Process SM
 6/19/2011 1:47:48 AM ~ Speaker: 64
 6/19/2011 1:47:48 AM ~ Raw Command: SM000140
 6/19/2011 1:47:48 AM ~ Process SM
 6/19/2011 1:47:48 AM ~ Speaker: 64
 6/19/2011 1:47:48 AM ~ Raw Command: XTL0C05
 6/19/2011 1:47:48 AM ~ Process XT
 6/19/2011 1:47:48 AM ~ GetNextCommand: 1
 6/19/2011 1:47:48 AM ~ Raw Data: SM000140
 6/19/2011 1:47:48 AM ~ Raw Command: SM000140
 6/19/2011 1:47:48 AM ~ Process SM
 6/19/2011 1:47:48 AM ~ Speaker: 64
 6/19/2011 1:47:48 AM ~ GetNextCommand: 0
 6/19/2011 1:47:48 AM ~ Raw Data: IP1500
 6/19/2011 1:47:48 AM ~ Raw Command: IP1500
 6/19/2011 1:47:48 AM ~ Process IP data: IP1500
 6/19/2011 1:47:48 AM ~ TInputZones.ProcessCommand A
 6/19/2011 1:47:48 AM ~ TInputZones.ProcessCommand B
 6/19/2011 1:47:48 AM ~ TDelayedCustomZone.CanSwitchOff
 6/19/2011 1:47:48 AM ~ Off Delay: 0 Elapsed: 0.00018084
 6/19/2011 1:47:48 AM ~ Return: True
 6/19/2011 1:47:48 AM ~ TInputZones.ProcessCommand C
 6/19/2011 1:47:48 AM ~ TInputZones.ProcessCommand DevCode:]48
 6/19/2011 1:47:48 AM ~ TInputZones.ProcessCommand State:Off
 6/19/2011 1:47:49 AM ~ GetNextCommand: 0
 6/19/2011 1:47:49 AM ~ Raw Data: XUL07
 6/19/2011 1:47:49 AM ~ Raw Command: XUL07
 6/19/2011 1:47:49 AM ~ Process XU
 6/19/2011 1:47:49 AM ~ GetNextCommand: 0
 6/19/2011 1:47:49 AM ~ Raw Data: XFL07
 6/19/2011 1:47:49 AM ~ Raw Command: XFL07
 6/19/2011 1:47:49 AM ~ Process XF data: XFL07
 6/19/2011 1:47:49 AM ~ Process X10 Received
 6/19/2011 1:47:50 AM ~ GetNextCommand: 0
 6/19/2011 1:47:50 AM ~ Raw Data: XUF05
 6/19/2011 1:47:50 AM ~ Raw Command: XUF05
 6/19/2011 1:47:50 AM ~ Process XU
 6/19/2011 1:47:51 AM ~ GetNextCommand: 0
 6/19/2011 1:47:51 AM ~ Raw Data: XFF05
 6/19/2011 1:47:51 AM ~ Raw Command: XFF05
 6/19/2011 1:47:51 AM ~ Process XF data: XFF05
 6/19/2011 1:47:51 AM ~ Process X10 Received
 6/19/2011 1:47:51 AM ~ GetNextCommand: 0
 6/19/2011 1:47:51 AM ~ Raw Data: XUE07
 6/19/2011 1:47:51 AM ~ Raw Command: XUE07
 6/19/2011 1:47:51 AM ~ Process XU
 6/19/2011 1:47:52 AM ~ GetNextCommand: 0
 6/19/2011 1:47:52 AM ~ Raw Data: XFE05
 6/19/2011 1:47:52 AM ~ Raw Command: XFE05
 6/19/2011 1:47:52 AM ~ Process XF data: XFE05
 6/19/2011 1:47:52 AM ~ Process X10 Received
 6/19/2011 1:47:52 AM ~ GetNextCommand: 0
 6/19/2011 1:47:52 AM ~ Raw Data: XUE03
 6/19/2011 1:47:52 AM ~ Raw Command: XUE03
 6/19/2011 1:47:52 AM ~ Process XU
 6/19/2011 1:47:53 AM ~ GetNextCommand: 0
 6/19/2011 1:47:53 AM ~ Raw Data: XFE05
 6/19/2011 1:47:53 AM ~ Raw Command: XFE05
 6/19/2011 1:47:53 AM ~ Process XF data: XFE05
 6/19/2011 1:47:53 AM ~ Process X10 Received
 6/19/2011 1:47:54 AM ~ GetNextCommand: 0
 6/19/2011 1:47:54 AM ~ Raw Data: XFC03
 6/19/2011 1:47:54 AM ~ Raw Command: XFC03
 6/19/2011 1:47:54 AM ~ Process XF data: XFC03
 6/19/2011 1:47:55 AM ~ GetNextCommand: 0
 6/19/2011 1:47:55 AM ~ Raw Data: XFD0F
 6/19/2011 1:47:55 AM ~ Raw Command: XFD0F
 6/19/2011 1:47:55 AM ~ Process XF data: XFD0F
 6/19/2011 1:47:56 AM ~ GetNextCommand: 0
 6/19/2011 1:47:56 AM ~ Raw Data: XUC0A
 6/19/2011 1:47:56 AM ~ Raw Command: XUC0A
 6/19/2011 1:47:56 AM ~ Process XU
 6/19/2011 1:47:57 AM ~ GetNextCommand: 0
 6/19/2011 1:47:57 AM ~ Raw Data: XFC05
 6/19/2011 1:47:57 AM ~ Raw Command: XFC05
 6/19/2011 1:47:57 AM ~ Process XF data: XFC05
 6/19/2011 1:47:57 AM ~ Process X10 Received
 6/19/2011 1:47:58 AM ~ GetNextCommand: 0
 6/19/2011 1:47:58 AM ~ Raw Data: XUC0E
 6/19/2011 1:47:58 AM ~ Raw Command: XUC0E
 6/19/2011 1:47:58 AM ~ Process XU
 6/19/2011 1:47:58 AM ~ GetNextCommand: 0
 6/19/2011 1:47:58 AM ~ Raw Data: XFC05
 6/19/2011 1:47:58 AM ~ Raw Command: XFC05
 6/19/2011 1:47:58 AM ~ Process XF data: XFC05
 6/19/2011 1:47:58 AM ~ Process X10 Received
 6/19/2011 1:47:59 AM ~ GetNextCommand: 0
 6/19/2011 1:47:59 AM ~ Raw Data: XUD02
 6/19/2011 1:47:59 AM ~ Raw Command: XUD02
 6/19/2011 1:47:59 AM ~ Process XU
 6/19/2011 1:48:00 AM ~ GetNextCommand: 0
 6/19/2011 1:48:00 AM ~ Raw Data: XFD05
 6/19/2011 1:48:00 AM ~ Raw Command: XFD05
 6/19/2011 1:48:00 AM ~ Process XF data: XFD05
 6/19/2011 1:48:00 AM ~ Process X10 Received
 6/19/2011 1:48:02 AM ~ GetNextCommand: 0
 6/19/2011 1:48:02 AM ~ Raw Data: XUC01
 6/19/2011 1:48:02 AM ~ Raw Command: XUC01
 6/19/2011 1:48:02 AM ~ Process XU
 6/19/2011 1:48:04 AM ~ GetNextCommand: 0
 6/19/2011 1:48:04 AM ~ Raw Data: XUC0F
 6/19/2011 1:48:04 AM ~ Raw Command: XUC0F
 6/19/2011 1:48:04 AM ~ Process XU
 6/19/2011 1:48:05 AM ~ GetNextCommand: 0
 6/19/2011 1:48:05 AM ~ Raw Data: XFC05
 6/19/2011 1:48:05 AM ~ Raw Command: XFC05
 6/19/2011 1:48:05 AM ~ Process XF data: XFC05
 6/19/2011 1:48:05 AM ~ Process X10 Received
 6/19/2011 1:48:06 AM ~ GetNextCommand: 0
 6/19/2011 1:48:06 AM ~ Raw Data: XUC10
 6/19/2011 1:48:06 AM ~ Raw Command: XUC10
 6/19/2011 1:48:06 AM ~ Process XU
 6/19/2011 1:48:06 AM ~ GetNextCommand: 0
 6/19/2011 1:48:06 AM ~ Raw Data: XFC05
 6/19/2011 1:48:06 AM ~ Raw Command: XFC05
 6/19/2011 1:48:06 AM ~ Process XF data: XFC05
 6/19/2011 1:48:06 AM ~ Process X10 Received
 6/19/2011 1:48:07 AM ~ GetNextCommand: 0
 6/19/2011 1:48:07 AM ~ Raw Data: XUC0C
 6/19/2011 1:48:07 AM ~ Raw Command: XUC0C
 6/19/2011 1:48:07 AM ~ Process XU
 6/19/2011 1:48:08 AM ~ GetNextCommand: 0
 6/19/2011 1:48:08 AM ~ Raw Data: XFC05
 6/19/2011 1:48:08 AM ~ Raw Command: XFC05
 6/19/2011 1:48:08 AM ~ Process XF data: XFC05
 6/19/2011 1:48:08 AM ~ Process X10 Received
 6/19/2011 1:48:10 AM ~ GetNextCommand: 0
 6/19/2011 1:48:10 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:10 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:10 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:11 AM ~ GetNextCommand: 0
 6/19/2011 1:48:11 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:11 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:11 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:12 AM ~ GetNextCommand: 0
 6/19/2011 1:48:12 AM ~ Raw Data: XFD0F
 6/19/2011 1:48:12 AM ~ Raw Command: XFD0F
 6/19/2011 1:48:12 AM ~ Process XF data: XFD0F
 6/19/2011 1:48:14 AM ~ GetNextCommand: 0
 6/19/2011 1:48:14 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:14 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:14 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:15 AM ~ GetNextCommand: 0
 6/19/2011 1:48:15 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:15 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:15 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:16 AM ~ GetNextCommand: 0
 6/19/2011 1:48:16 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:16 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:16 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:17 AM ~ GetNextCommand: 0
 6/19/2011 1:48:17 AM ~ Raw Data: BY0B00
 6/19/2011 1:48:17 AM ~ Raw Command: BY0B00
 6/19/2011 1:48:17 AM ~ Process BY data: BY0B00
 6/19/2011 1:48:17 AM ~ Invalid Int Conversion: B0
 6/19/2011 1:48:17 AM ~ GetNextCommand: 0
 6/19/2011 1:48:17 AM ~ Raw Data: IP0B01
 6/19/2011 1:48:17 AM ~ Raw Command: IP0B01
 6/19/2011 1:48:17 AM ~ Process IP data: IP0B01
 6/19/2011 1:48:17 AM ~ TInputZones.ProcessCommand A
 6/19/2011 1:48:17 AM ~ TInputZones.ProcessCommand B
 6/19/2011 1:48:17 AM ~ TInputZones.ProcessCommand C
 6/19/2011 1:48:17 AM ~ TInputZones.ProcessCommand DevCode:]38
 6/19/2011 1:48:17 AM ~ TInputZones.ProcessCommand State:On
 6/19/2011 1:48:17 AM ~ GetNextCommand: 0
 6/19/2011 1:48:17 AM ~ Raw Data: AM0D01
 6/19/2011 1:48:17 AM ~ Raw Command: AM0D01
 6/19/2011 1:48:17 AM ~ Process AM data: AM0D01
 6/19/2011 1:48:17 AM ~ GetNextCommand: 0
 6/19/2011 1:48:17 AM ~ Raw Data: KL00010000
 6/19/2011 1:48:17 AM ~ Raw Command: KL00010000
 6/19/2011 1:48:17 AM ~ Process KL
 6/19/2011 1:48:17 AM ~ GetNextCommand: 0
 6/19/2011 1:48:17 AM ~ Raw Data: AL140000830201
 6/19/2011 1:48:17 AM ~ GetNextCommand: 1
 6/19/2011 1:48:17 AM ~ Raw Data: AM0801
 6/19/2011 1:48:17 AM ~ GetNextCommand: 2
 6/19/2011 1:48:17 AM ~ Raw Data: KL00010000
 6/19/2011 1:48:17 AM ~ Raw Command: AL140000830201
 6/19/2011 1:48:17 AM ~ Process AL data: AL140000830201
 6/19/2011 1:48:17 AM ~ UCM Version Passed
 6/19/2011 1:48:17 AM ~ Raw Command: AM0801
 6/19/2011 1:48:17 AM ~ Process AM data: AM0801
 6/19/2011 1:48:17 AM ~ Raw Command: KL00010000
 6/19/2011 1:48:17 AM ~ Process KL
 6/19/2011 1:48:18 AM ~ Check Alarm Type Report Trigger: 20 > Alarm Abort
 6/19/2011 1:48:18 AM ~ GetNextCommand: 0
 6/19/2011 1:48:18 AM ~ Raw Data: MD0001
 6/19/2011 1:48:18 AM ~ GetNextCommand: 1
 6/19/2011 1:48:18 AM ~ Raw Data: SM000040
 6/19/2011 1:48:18 AM ~ GetNextCommand: 2
 6/19/2011 1:48:18 AM ~ Raw Data: KL00010000
 6/19/2011 1:48:18 AM ~ Raw Command: MD0001
 6/19/2011 1:48:18 AM ~ Process MD
 6/19/2011 1:48:18 AM ~ Process Mode Changes: 2 ~ 0
 6/19/2011 1:48:18 AM ~ Events Count: 0
 6/19/2011 1:48:18 AM ~ Raw Command: SM000040
 6/19/2011 1:48:18 AM ~ Process SM
 6/19/2011 1:48:18 AM ~ Speaker: 64
 6/19/2011 1:48:18 AM ~ Raw Command: KL00010000
 6/19/2011 1:48:18 AM ~ Process KL
 6/19/2011 1:48:18 AM ~ Raw Command: KL00010000
 6/19/2011 1:48:18 AM ~ Process KL
 6/19/2011 1:48:18 AM ~ GetNextCommand: 0
 6/19/2011 1:48:18 AM ~ Raw Data: XTH1005
 6/19/2011 1:48:18 AM ~ GetNextCommand: 1
 6/19/2011 1:48:18 AM ~ Raw Data: SM000040
 6/19/2011 1:48:19 AM ~ Raw Command: XTH1005
 6/19/2011 1:48:19 AM ~ Process XT
 6/19/2011 1:48:19 AM ~ Raw Command: SM000040
 6/19/2011 1:48:19 AM ~ Process SM
 6/19/2011 1:48:19 AM ~ Speaker: 64
 6/19/2011 1:48:19 AM ~ GetNextCommand: 0
 6/19/2011 1:48:19 AM ~ Raw Data: XFD0F
 6/19/2011 1:48:19 AM ~ Raw Command: XFD0F
 6/19/2011 1:48:19 AM ~ Process XF data: XFD0F
 6/19/2011 1:48:20 AM ~ GetNextCommand: 0
 6/19/2011 1:48:20 AM ~ Raw Data: XFC0F
 6/19/2011 1:48:20 AM ~ Raw Command: XFC0F
 6/19/2011 1:48:20 AM ~ Process XF data: XFC0F
 6/19/2011 1:48:21 AM ~ GetNextCommand: 0
 6/19/2011 1:48:21 AM ~ Raw Data: XUH03
 6/19/2011 1:48:21 AM ~ Raw Command: XUH03
 6/19/2011 1:48:21 AM ~ Process XU
 6/19/2011 1:48:22 AM ~ GetNextCommand: 0
 6/19/2011 1:48:22 AM ~ Raw Data: XFH05
 6/19/2011 1:48:22 AM ~ Raw Command: XFH05
 6/19/2011 1:48:22 AM ~ Process XF data: XFH05
 6/19/2011 1:48:22 AM ~ Process X10 Received
 6/19/2011 1:48:22 AM ~ GetNextCommand: 0
 6/19/2011 1:48:22 AM ~ Raw Data: XUL0C
 6/19/2011 1:48:22 AM ~ Raw Command: XUL0C
 6/19/2011 1:48:22 AM ~ Process XU
 6/19/2011 1:48:23 AM ~ GetNextCommand: 0
 6/19/2011 1:48:23 AM ~ Raw Data: XFL07
 6/19/2011 1:48:23 AM ~ Raw Command: XFL07
 6/19/2011 1:48:23 AM ~ Process XF data: XFL07
 6/19/2011 1:48:23 AM ~ Process X10 Received
 6/19/2011 1:48:23 AM ~ GetNextCommand: 0
 6/19/2011 1:48:23 AM ~ Raw Data: XUH0C
 6/19/2011 1:48:23 AM ~ Raw Command: XUH0C
 6/19/2011 1:48:23 AM ~ Process XU
 6/19/2011 1:48:24 AM ~ GetNextCommand: 0
 6/19/2011 1:48:24 AM ~ Raw Data: XFH07
 6/19/2011 1:48:24 AM ~ Raw Command: XFH07
 6/19/2011 1:48:24 AM ~ Process XF data: XFH07
 6/19/2011 1:48:24 AM ~ Process X10 Received
 6/19/2011 1:48:24 AM ~ GetNextCommand: 0
 6/19/2011 1:48:24 AM ~ Raw Data: XUC01
 6/19/2011 1:48:24 AM ~ Raw Command: XUC01
 6/19/2011 1:48:24 AM ~ Process XU
 6/19/2011 1:48:25 AM ~ GetNextCommand: 0
 6/19/2011 1:48:25 AM ~ Raw Data: XFC07
 6/19/2011 1:48:25 AM ~ Raw Command: XFC07
 6/19/2011 1:48:25 AM ~ Process XF data: XFC07
 6/19/2011 1:48:25 AM ~ Process X10 Received
 6/19/2011 1:48:52 AM ~ GetNextCommand: 0
 6/19/2011 1:48:52 AM ~ Raw Data: SM000000
 6/19/2011 1:48:52 AM ~ Raw Command: SM000000
 6/19/2011 1:48:52 AM ~ Process SM
 6/19/2011 1:48:52 AM ~ Speaker: 0
 6/19/2011 1:48:55 AM ~ GetNextCommand: 0
 6/19/2011 1:48:55 AM ~ Raw Data: SM000140
 6/19/2011 1:48:55 AM ~ Raw Command: SM000140
 6/19/2011 1:48:55 AM ~ Process SM
 6/19/2011 1:48:55 AM ~ Speaker: 64
 6/19/2011 1:48:59 AM ~ GetNextCommand: 0
 6/19/2011 1:48:59 AM ~ Raw Data: SM000000
 6/19/2011 1:48:59 AM ~ Raw Command: SM000000
 6/19/2011 1:48:59 AM ~ Process SM
 6/19/2011 1:48:59 AM ~ Speaker: 0
 6/19/2011 1:49:18 AM ~ GetNextCommand: 0
 6/19/2011 1:49:18 AM ~ Raw Data: XUH10
 6/19/2011 1:49:18 AM ~ Raw Command: XUH10
 6/19/2011 1:49:18 AM ~ Process XU
 6/19/2011 1:49:19 AM ~ GetNextCommand: 0
 6/19/2011 1:49:19 AM ~ Raw Data: XFH05
 6/19/2011 1:49:19 AM ~ Raw Command: XFH05
 6/19/2011 1:49:19 AM ~ Process XF data: XFH05
 6/19/2011 1:49:19 AM ~ Process X10 Received
 6/19/2011 1:49:53 AM ~ GetNextCommand: 0
 6/19/2011 1:49:53 AM ~ Raw Data: XUI01
 6/19/2011 1:49:53 AM ~ Raw Command: XUI01
 6/19/2011 1:49:53 AM ~ Process XU
 6/19/2011 1:49:54 AM ~ GetNextCommand: 0
 6/19/2011 1:49:54 AM ~ Raw Data: XFI05
 6/19/2011 1:49:54 AM ~ Raw Command: XFI05
 6/19/2011 1:49:54 AM ~ Process XF data: XFI05
 6/19/2011 1:49:54 AM ~ Process X10 Received
 6/19/2011 1:50:16 AM ~ GetNextCommand: 0
 6/19/2011 1:50:16 AM ~ Raw Data: XUJ04
 6/19/2011 1:50:16 AM ~ Raw Command: XUJ04
 6/19/2011 1:50:16 AM ~ Process XU
 6/19/2011 1:50:17 AM ~ GetNextCommand: 0
 6/19/2011 1:50:17 AM ~ Raw Data: XFJ05
 6/19/2011 1:50:17 AM ~ Raw Command: XFJ05
 6/19/2011 1:50:17 AM ~ Process XF data: XFJ05
 6/19/2011 1:50:17 AM ~ Process X10 Received
 6/19/2011 1:50:18 AM ~ GetNextCommand: 0
 6/19/2011 1:50:18 AM ~ Raw Data: XUJ04
 6/19/2011 1:50:18 AM ~ Raw Command: XUJ04
 6/19/2011 1:50:18 AM ~ Process XU
 6/19/2011 1:50:19 AM ~ GetNextCommand: 0
 6/19/2011 1:50:19 AM ~ Raw Data: XFJ07
 6/19/2011 1:50:19 AM ~ Raw Command: XFJ07
 6/19/2011 1:50:19 AM ~ Process XF data: XFJ07
 6/19/2011 1:50:19 AM ~ Process X10 Received
 6/19/2011 1:50:45 AM ~ GetNextCommand: 0
 6/19/2011 1:50:45 AM ~ Raw Data: XUC07
 6/19/2011 1:50:45 AM ~ Raw Command: XUC07
 6/19/2011 1:50:45 AM ~ Process XU
 6/19/2011 1:50:46 AM ~ GetNextCommand: 0
 6/19/2011 1:50:46 AM ~ Raw Data: XFC07
 6/19/2011 1:50:46 AM ~ Raw Command: XFC07
 6/19/2011 1:50:46 AM ~ Process XF data: XFC07
 6/19/2011 1:50:46 AM ~ Process X10 Received
 6/19/2011 1:50:47 AM ~ GetNextCommand: 0
 6/19/2011 1:50:47 AM ~ Raw Data: XUC09
 6/19/2011 1:50:47 AM ~ Raw Command: XUC09
 6/19/2011 1:50:47 AM ~ Process XU
 6/19/2011 1:50:48 AM ~ GetNextCommand: 0
 6/19/2011 1:50:48 AM ~ Raw Data: XFC07
 6/19/2011 1:50:48 AM ~ Raw Command: XFC07
 6/19/2011 1:50:48 AM ~ Process XF data: XFC07
 6/19/2011 1:50:48 AM ~ Process X10 Received
 6/19/2011 1:50:49 AM ~ GetNextCommand: 0
 6/19/2011 1:50:49 AM ~ Raw Data: XUD03
 6/19/2011 1:50:49 AM ~ Raw Command: XUD03
 6/19/2011 1:50:49 AM ~ Process XU
 6/19/2011 1:50:49 AM ~ GetNextCommand: 0
 6/19/2011 1:50:49 AM ~ Raw Data: XFD07
 6/19/2011 1:50:49 AM ~ Raw Command: XFD07
 6/19/2011 1:50:49 AM ~ Process XF data: XFD07
 6/19/2011 1:50:49 AM ~ Process X10 Received
 6/19/2011 1:50:50 AM ~ GetNextCommand: 0
 6/19/2011 1:50:50 AM ~ Raw Data: XUC05
 6/19/2011 1:50:50 AM ~ Raw Command: XUC05
 6/19/2011 1:50:50 AM ~ Process XU
 6/19/2011 1:50:51 AM ~ GetNextCommand: 0
 6/19/2011 1:50:51 AM ~ Raw Data: XFC07
 6/19/2011 1:50:51 AM ~ Raw Command: XFC07
 6/19/2011 1:50:51 AM ~ Process XF data: XFC07
 6/19/2011 1:50:51 AM ~ Process X10 Received
 6/19/2011 1:50:53 AM ~ GetNextCommand: 0
 6/19/2011 1:50:53 AM ~ Raw Data: XUI01
 6/19/2011 1:50:53 AM ~ Raw Command: XUI01
 6/19/2011 1:50:53 AM ~ Process XU
 6/19/2011 1:50:53 AM ~ GetNextCommand: 0
 6/19/2011 1:50:53 AM ~ Raw Data: XFI07
 6/19/2011 1:50:53 AM ~ Raw Command: XFI07
 6/19/2011 1:50:53 AM ~ Process XF data: XFI07
 6/19/2011 1:50:53 AM ~ Process X10 Received
 6/19/2011 1:50:54 AM ~ GetNextCommand: 0
 6/19/2011 1:50:54 AM ~ Raw Data: XUC0B
 6/19/2011 1:50:54 AM ~ Raw Command: XUC0B
 6/19/2011 1:50:54 AM ~ Process XU
 6/19/2011 1:50:54 AM ~ GetNextCommand: 0
 6/19/2011 1:50:54 AM ~ Raw Data: XFC07
 6/19/2011 1:50:54 AM ~ Raw Command: XFC07
 6/19/2011 1:50:54 AM ~ Process XF data: XFC07
 6/19/2011 1:50:54 AM ~ Process X10 Received
 6/19/2011 1:50:55 AM ~ GetNextCommand: 0
 6/19/2011 1:50:55 AM ~ Raw Data: XUC0A
 6/19/2011 1:50:55 AM ~ Raw Command: XUC0A
 6/19/2011 1:50:55 AM ~ Process XU
 6/19/2011 1:50:56 AM ~ GetNextCommand: 0
 6/19/2011 1:50:56 AM ~ Raw Data: XFC07
 6/19/2011 1:50:56 AM ~ Raw Command: XFC07
 6/19/2011 1:50:56 AM ~ Process XF data: XFC07
 6/19/2011 1:50:56 AM ~ Process X10 Received
 6/19/2011 1:52:04 AM ~ GetNextCommand: 0
 6/19/2011 1:52:04 AM ~ Raw Data: XUC08
 6/19/2011 1:52:04 AM ~ Raw Command: XUC08
 6/19/2011 1:52:04 AM ~ Process XU
 6/19/2011 1:52:05 AM ~ GetNextCommand: 0
 6/19/2011 1:52:05 AM ~ Raw Data: XFC07
 6/19/2011 1:52:05 AM ~ Raw Command: XFC07
 6/19/2011 1:52:05 AM ~ Process XF data: XFC07
 6/19/2011 1:52:05 AM ~ Process X10 Received
 6/19/2011 1:52:18 AM ~ GetNextCommand: 0
 6/19/2011 1:52:18 AM ~ Raw Data: XUI0A

[ident]

That is not the event log, I am not sure what display that is.
The Event Log is a log of security events including dial out

To read the event log, go to Transfer > Read Event Log in Comfigurator
Save the event log as a file and paste it or send to support@cytech.biz

[emabonacchi]

This is the event log in the homeseer screen.

As soon as possible i will do as you told me.