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***slychiu*** · 07-12-2012, 02:43 AM

Can you confirm if this is due to the firmware by downlgrading to the 6.011 attached?
thanks

cgiltrow · 07-12-2012, 05:19 PM

Hi,

I downgraded to 6.011, but the Off LED is still not working.

I also tried upgrading to 6.020 again, but still not working.

Clinton.

***slychiu*** · 07-13-2012, 01:18 AM

It is probably a faulty Keypad
Do you have another one to compare in the same system?

cgiltrow · 07-13-2012, 09:26 AM

I have a new KP06 I have been planning to deploy for a while.
Should I try that?

***slychiu*** · 07-13-2012, 12:07 PM

Yes try that

cgiltrow · 07-15-2012, 01:53 PM

Hi,

I have deployed the new KP06 and the Off LED is working.
However, the keypad has no sound. If I increase the volume to 99 and listen very closely I can hear the voice very softly. The voice is also muffled.

Please assist.
Clinton

PS: I tried resetting the system and the keypad, and I upgraded the keypad firmware from 6.001 to 6.003. None of these had any impact.

***slychiu*** · 07-16-2012, 02:02 AM

There should a Speaker on.off settng when you press and hold the * key

Check if it is off

cgiltrow · 07-24-2012, 04:28 PM

Hi,

The sound problem panned to be a wiring issue. I had connected the voice to mic and visa versa on the new key.

That said, as much as the home/off LED is coming on, it now never goes off. So when I arm the system both the home/off and armed LEDs are on.

Assistance would be appreciated.

***ident*** · 07-25-2012, 03:02 AM

You mean with the KP04, the OFF LED never turns on, and with KP06 the OFF led is permanently on, and this is the same Comfort?

cgiltrow · 07-25-2012, 07:57 AM

Yes, that is correct.