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ComfortClient Questions
#11
When Keypad emulation is on, and the PIN code is entered in the keypad and system is not armed, the Comfort start to go to voice menu just like a normal keypad but voice is not heard
This can have not good results eg if you press the arm button now, you cannot hear the (actual) keypad making the arm sounds because the Client keypad is \"talking\"
Onlhy when you end the \"voice Mennu\' then you hear the keypad arming sound

The # key should send the Enter key instead This does not enter voice menu, only disarm the system
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#12
I\'m guessing the voice is not heard because you do not have a UCM/Audio connected to your PC?

Will look at the rest. Ingo is pretty hot on this stuff and we\'ve already discussed the # key for reading messages etc.

It would really help if Cytech had some way of passing audio over Ethernet rather that the \"old-fashioned\" way of plugging the ucm/audio into the PC\'s line-in. That doesn\'t scale very well for access anytime-anywhere-anyPc. No hardware solution yet though and this covered in another thread somewhere.

Regards

Julian
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#13
No, I do not have UCM/audio
For normaly use, most people would coonnect by ethernet. USB and RS232 would normally be used for setup and intial programming becase you have to need to wire connected to UCM, so most cannot use UCM/audio
Is there a seting to not turn on the voice menu

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#14
I\'m not sure what you mean by \"voice menu\".

If you have installed Myma or Kate sounds then sound is active, otherwise you would have no sound out of ComfortClient save a few beeps here and there.

You can turn sound on/off by toggling the icon bottom left or from the menu.

You can turn off individual system sounds via Sound Manager.

You can turn off floorplan object sounds by not configuring the objects properties for sound.

Regards

Julian
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#15
I have now installed Myma sounds. It is quite clear. much better than on keypad
However turning off sounds only turns off these myma voices which are produced by ComfortCleint
I mean entering the code and # key on comfortclient keypad will pay the voice menu \"Press 1 to arm security, 2 for messages etc\" except that without a Audio module it is not heard and can make users think that something is wrong. Eg when the \"voicemenu\" is talking but cannot be heard, other voice and announcement on other keypads cannot be heard

Using the Enter key value 1BH instead of 0CH will not cause the KP to play voice menu when the code is entered
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#16
You make some great points here but I can only play an equivalent representation of keypad audio in the Client IF Comfort sends out some sort of indication (of message to play) on the bus via the Comfort Protocols and as far as I know at the moment it doesn\'t.

If it did and Cytech gave me the WAV files that are used to construct these messages (if they aren\'t in Myma already) then I\'d have a fighting chance of being able to solve this one.

Chiu, Ident, any ideas on how to fix this?

Julian
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#17
The voices seem quite useful
Why not have it to be automatically installed with Comfortclient instead of optional?
They can always disable the voice if they dont want

The words for the voice menu are all in myma and kate but it may be a big task to duplicate it and to keep in zsync with what comfort is saying
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#18
Installing them with ComfortClient wouldn\'t be a problem but what i need is a trigger from Comfort on the bus for when to play and that hook is missing right now. Can you extend the protocol to cover?

Julian
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#19
Chaps,

Tech07 wrote...

Quote:The # key should send the Enter key instead This does not enter voice menu, only disarm the system

Is this correct as the comfort protocol says explicitly to use 1AH for enter ie

Protocol Manual page 21....

Quote:Note: If the user interface does not have Voice (using the AUD01 module) then the ENTER Key
(1AH) should be used instead of the # key to terminate the user code entry. Code + # key will
cause Comfort to go to Voice Menu but ENTER key will enter the code to arm or disarm the
system without going into Voice menu

Which is correct as I\'m using 1AH at the moment with KD commands?

Julian
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#20
You are right, it should be 1A not 1B
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