Comfort Automation/ Security System Forums

Hi Julian

Sent to your email address.

File size issues

Incidentally, I think this should not be in the ComfortClient forum as it\'s more to do with the UCM connectivity from DS Manager.   Admin, should this be moved to a different forum?

Thats correct,  This has nothing to do with ComfortClient
I have moved it to Troibleshooting > UCMs

Posting in the appropriate forum will assist in resolution as it alerts the moderators of each forum, and allows users to quickly find any post

This problem may be to do with your network Perhaps it is not connected in the same physical network so DS Manager is unable to find

As you have said, changing to old firmware does not fix the problem so the new firmware is not an issue

Also check the LEDs on the Ethernet daughterboard, and refer to the UCM Manual

https://www.cytech.biz/ucm_manual.html

Perhaps there is no power to the module

Hi

Sorry for posting in wrong thread.

The UCM manual I read is slightly different from this. I will go over it again.

But just browsing thru it and  I am sure I did not miss much. I check and feed back

Thanks

 

 

 

 

Hi

Connected the UCM with the ethernet cable supplied to my DSL router.
Ensured F was shunted

Did auto discovery on DSM and it did not pick up any

Monitored status lights on Tibbo module D101 and D104 off

D102 steady with single blink

D103 two blinks (green)

Tested with board version 6.007 and 5.192

Thanks

Refer to the UCM Manual https://www.cytech.biz/ucm_manual.html
Table 2.5 shows the meaning of the LED indicators on the Ethernet board
This shows that the connection is closed
There may be a physical conenction  problem
Try connecting the UCM/Eth directly to the PC using a crossed ethernet cable

Hi, I am interested, did you resolve this problem?

I am a newbie, but having carefully followed the instruction manual, am now checking this forum as I seem to have exactly the same situation. Turned off all anti-virus and disabled firewalls, downloaded DS manager from the Cytech site, tried connecting via two different routers and then a switch, but DS manager doesn\'t see the UCM - ETH02. Lights are on as per the manual so I am presuming the unit thinks it is on the network. Tried directly to PC with crossed cable but still nothing. What am I doing wrong? Getting very frustrated as all I want to do is program my alarm! Probably making a silly error.

With a crossover cable and the IP of my virtualised PC (Parallels - All Firewalls and AV disabled) and the IP address set of the PC fixed at 10.0.0.5 - I get a little question mark on 10.0.0.57 (see attached). Is this the UCM? When I double-click it, I get a message \"There was no response from this device\". Any suggestions?

Image for previous post

I suggest you get a replacement for the UCM, and try it. I dont know why it would not be auto-discovered if you have switced off the firewalls. Are you sure that you have no firewals at all?