Comfort Automation/ Security System Forums

Hey guys, 
I\'m trying to backwards engineer some programming that was left on the logic engineLGX01 by another commissioning ex-employee who has since left. 
So far I\'ve been able to connect to the device via the ethernet eth03 connector but as soon as I try to read the logic module I get the following attached error. 
Ive also tried to scan for all modules in the configurator application however Í also recieve the exact same comfigurator error. 
Do I need to upgrade the firmware or software or something?
I believe this install was done 5 years ago and I am using comfigurator version 3.14.3.0.
If anyone can point me in the right direction that would be much appreciated. 
Thanks in advance. 

Can you uncheck \"Optimise Responses\" in Options > Settings. Niot sure if this is the problem but please try it.
What other modules do you have in this system?

thanks for the reponse, 
Yes it is unticked by defualt. 
still getting the error. 
I\'ve attached the devices connected in the photo. 

There is no photo attacxhed?

sorry i couldnt attach it, 
but theres alot of relay modules that are connected, 
I dont want to lose the programming or override it becuase we dont have a backup and the system is quite elaborate. 

Can you send the photos top support@cytech.biz?