Odd one this - although ive seen comfort do this many time swith these \'phantom\' phone calls.
Basically, someone called the house, but declined to leave a message. But, there was a message - the standard BT \"please hang up and try again\'. You only get this when YOU have initiated a call.
So it would seem someone hung up and didnt leave a message but comfort detected that someone tried to leave a message, but the phone was already closed. It then opened up the phone line !
Perhaps related to the phantom calls
When the caller put down the phone during or after the greeting message, Comfort may have gone ahead to record the message anyway as it takes a few seconds to detect that the caller has hung up
While Comfort is recording the message pm a cleared line, I presume BT will do that announcement since it thinks someone has not hung up the phone, hence Comfort recorded it as part of the message. Does this explain it?
That message is a standard BT message after some time when you have initiated the call.
The caller hung up - but Comfort picked up the line again - BT then expects you to dial a number. So Comfort recorded this message. I\'ve had this many times with the ringer set to 0 in Night Mode - which I still NEED.
I think you get this message when the caller has hung up but your phone is still offhook. That would make sense. The caller has hung up but Comfort is still recording so BT thinks you did not put the phone down
The same thing explains the \"phantom\" calls in Night mode when you set 0 or 1 ring. My guess is a spurious signal on the line is detected as a ring signal, and Comfort answers and plays the greeting message, but there is no caller connected. Hence the recorded message is heard and recorded. This does not happen if you set 2 rings so that would tend to confirm my theory. The only thing we may be able to to is to validate the duration of the incoming ring pulse beyond a minimum time to consider as a valid ring
You will ONLY get that BT message if YOU have originated the call. You will never get that message if the other party has called you and you dont hang up.
In this case, Comfort has picked up the line when it shouldn\'t have or ever needed to. I would consider this a bug.
[user=1]slychiu[/user] wrote:
Quote:I think you get this message when the caller has hung up but your phone is still offhook. That would make sense. The caller has hung up but Comfort is still recording so BT thinks you did not put the phone down
The same thing explains the \"phantom\" calls in Night mode when you set 0 or 1 ring. My guess is a spurious signal on the line is detected as a ring signal, and Comfort answers and plays the greeting message, but there is no caller connected. Hence the recorded message is heard and recorded. This does not happen if you set 2 rings so that would tend to confirm my theory. The only thing we may be able to to is to validate the duration of the incoming ring pulse beyond a minimum time to consider as a valid ring
Then that is really a mystery
There should be no reason the Comfort would pick up the phone after a caller hangs up without recording a message, but if it worked the other way round like what I thought then it would explain everything
I\'ve had this when the rings were set to 0 in night mode - you said that wasnt Comfort\'s fault. I\'ve had messages on the system with this BT message.
Are you so sure there isnt an issue ? I really really really want 0 rings in night mode. It\'s supposed to be an automation system !
The \"phantom\" ring in Portugal is detected by Comfort as one ring, so it may have a bearing on your problem. This problem was identified and solved recently
As you have a UCM05, try the firmware
I\'ve already got 113 on - ill set the rings back to 0 for night mode.