Comfort Automation/ Security System Forums

Yours would appear to be a different problem from palmlodge if your rings are set to 6. It is not possible for any spurious voltage to ring 6 times in the prescribed manner
Happening at the same time every day  also seems suspicious

It would be very useful to find out if it happens with your old phones

Do you have the answering machine bypass setting enabled (in Modules and Setting)?
Also what is your firmware version?

My answering  machine bypass is set to “On” and my number of rings is set to 8.  I changed the phone over to my old one last night and didn’t get the usual 8.20 message \"Please hang up and try again\".  I\'ll leave it as it is for a few days to see if it really is the change of phone.  It does sometimes go a while without happening.  Not sure what my firmware version is.  How do I tell?
 
Why would my wireless phones go off line like that periodically?  That’s if it is the phones.

Happened to me again this afternoon - and it was not armed. Number of rings in non-armed mode is 7.

 

 

You can find out your firmware version by doing Transfer > System Information
Another way is to open up the Comfort enclosure and looking at the label on the U1 IC or MPU, it should be ULT 5.---

Another one this afterrnoon.

 

Alarm was not set - not night mode, not away mode, etc. Caller rang the house but hung up. Comfort then decided to record an ansafone and took the phone off-hook, resulting it recording the BT Error message to \"please hang up and try again\" (cause no number was dialled).

 

 

Your problem  was when comfort answered the call when rings were set to 0
Now you say that you set 8 rings and Comfort is answering the call without any rings, is this correct?
Did this start happening when you changed phones?

[user=606]admin[/user] wrote:

Quote:Your problem  was when comfort answered the call when rings were set to 0
Now you say that you set 8 rings and Comfort is answering the call without any rings, is this correct?
Did this start happening when you changed phones?

No, this has also been happening for a long time. Look at the first post to this thread for example. There have always been these 2 problems - disapointing that these reports are not being analysed correctly.

 

Im not saying comfort is answering without any rings. I\'ll explain it again verbatim.

1. Someone calls the house/

2. After 7 rings, Comfort picks up the line and says the answerphone message

3. The caller hangs up before completion and the phone line goes on-hook.

4. Comfort now decides to take the phone off-hook and try to record a message.

5. As Comfort has initiated the call, and is not dialling a number, you get the BT Error message.

 

You would have to assume this is related to my \"0 rings\" issue.

Hi
 
I had my normal telephone connected for 3 or 4 days and got no messages.  Then on Saturday I reconnected my DECT phones and got the “please hang up and try again” message in the middle of the night.  It then occurred again at its usual 8.25pm time and has done on the other nights since then.
 
Sorry but I haven’t got the firmware version for you yet.  I will let you know.
 
Walk102227

Cytech

 

As there is more than one person with this issue, this would indicate an issue that needs addressing.

 

The common problem is Comfort thinks the line has been taken off-hook when it hasnt. I get it in night mode with 0 rings, I also get a problem when the alarm is not set and someone calls, and Walk102227 has the problem when the alarm is not set and rings are set to 8. He gets it at a consistent time, whereas mine appears to be random. We also have different telephony hardware (but both have DECT).

Our Philips and Panasonic phones are hardly cheap and cheerful units.

 

Regards

Cytech

Now there\'s more than 1 person reporting this, is this being progressed ? I would see this as a priority.

 

Regards