https://www.comfortforums.com/ Mon, 27 Jul 2026 10:44:15 +0000 MyBB https://www.comfortforums.com/thread-5502.html Thu, 08 Aug 2024 11:27:29 -0400 ]]> https://www.comfortforums.com/thread-5502.html https://www.comfortforums.com/thread-5501.html Thu, 08 Aug 2024 11:26:01 -0400 ]]> https://www.comfortforums.com/thread-5501.html It been like this for years now !

]]> It been like this for years now !

]]> https://www.comfortforums.com/thread-5307.html Thu, 06 May 2021 15:58:13 -0400 ]]> https://www.comfortforums.com/thread-5307.html Any ideas where the issue might be?]]> Any ideas where the issue might be?]]> https://www.comfortforums.com/thread-5285.html Mon, 15 Feb 2021 09:34:06 -0500 ]]> https://www.comfortforums.com/thread-5285.html I had a Comfort II system installed in my new home end of 2011 which provides security as well as a few other things such as interfacing with KNX.
[color=\"#004080\"][font=\"Verdana, sans-serif\"][size=The system was installed with 2 KP04s and I added an additional ][/size][/font][/color]KP03 [color=\"#004080\"][font=\"Verdana, sans-serif\"][size=myself a few years back which worked great.][/size][/font][/color][color=\"#004080\"][font=\"Verdana, sans-serif\"][size=
][/size][/font][/color][color=\"#004080\"][font=\"Verdana, sans-serif\"][size=I now plan on adding the final KP04A but am wondering, is there any technical limitation to doing this? I know the system supports up to 8 keypads but is there a possible limitation in terms of current to power the additional KP04A? ][/size][/font][/color]
Thanks,Richard
]]> I had a Comfort II system installed in my new home end of 2011 which provides security as well as a few other things such as interfacing with KNX.
[color=\"#004080\"][font=\"Verdana, sans-serif\"][size=The system was installed with 2 KP04s and I added an additional ][/size][/font][/color]KP03 [color=\"#004080\"][font=\"Verdana, sans-serif\"][size=myself a few years back which worked great.][/size][/font][/color][color=\"#004080\"][font=\"Verdana, sans-serif\"][size=
][/size][/font][/color][color=\"#004080\"][font=\"Verdana, sans-serif\"][size=I now plan on adding the final KP04A but am wondering, is there any technical limitation to doing this? I know the system supports up to 8 keypads but is there a possible limitation in terms of current to power the additional KP04A? ][/size][/font][/color]
Thanks,Richard
]]> https://www.comfortforums.com/thread-5277.html Thu, 21 Jan 2021 01:44:51 -0500 ]]> https://www.comfortforums.com/thread-5277.html

\"No Bus Communications\" 
This means that the Keypad is not receiving Mesages on the RS485 Bus. This should be due the wiring from the keypad to the Comfort controller being wrongly connected, particularly the KA/KB wires.


\"ID Not Polled\" 
This means the RS485 Bus is connected but the  Keypad ID is not polled. Press F9 to check what is the Keypad ID. Make sure the Keypad IDs are consecutive and have no missing IDs. Right Click on the Modules Tab and Do a Scan for All Modules in Comfigurator to detect all the modules in the Bus.


\"ID Conflict Detected\" 
This may be due to a duplicate Keypad ID in the system, or it may have the same causes as \"ID Not Polled\".  This may also be caused by a faulty wiring from the keypad KA/KB to the Controller.  


\"RS485 Communications Failure Keypad # X\"
Keypad IDs should be consecutive eg if there are 6 Keypads, they should have IDs running fro 1 to 6 with no missing IDs. Missing IDs will cause \"RS485 Communications Failure\" Message

Note:
Most problems are caused by wiring. A good test is to remove the keypad from its mounting, unplug the Terminal Blocks, and connect the Keypad directly to the Comfort controller by a short cable. If the problem does not occur then the issue is the wiring. 


Most problems are caused by wiring. Everybody insists the wiring is correct, but in the end, it is always the wiring! Dont forget to check the Terminal blocks as the contact may bot be good or not tightened over the conducting oart of the wire


]]>

\"No Bus Communications\" 
This means that the Keypad is not receiving Mesages on the RS485 Bus. This should be due the wiring from the keypad to the Comfort controller being wrongly connected, particularly the KA/KB wires.


\"ID Not Polled\" 
This means the RS485 Bus is connected but the  Keypad ID is not polled. Press F9 to check what is the Keypad ID. Make sure the Keypad IDs are consecutive and have no missing IDs. Right Click on the Modules Tab and Do a Scan for All Modules in Comfigurator to detect all the modules in the Bus.


\"ID Conflict Detected\" 
This may be due to a duplicate Keypad ID in the system, or it may have the same causes as \"ID Not Polled\".  This may also be caused by a faulty wiring from the keypad KA/KB to the Controller.  


\"RS485 Communications Failure Keypad # X\"
Keypad IDs should be consecutive eg if there are 6 Keypads, they should have IDs running fro 1 to 6 with no missing IDs. Missing IDs will cause \"RS485 Communications Failure\" Message

Note:
Most problems are caused by wiring. A good test is to remove the keypad from its mounting, unplug the Terminal Blocks, and connect the Keypad directly to the Comfort controller by a short cable. If the problem does not occur then the issue is the wiring. 


Most problems are caused by wiring. Everybody insists the wiring is correct, but in the end, it is always the wiring! Dont forget to check the Terminal blocks as the contact may bot be good or not tightened over the conducting oart of the wire


]]> https://www.comfortforums.com/thread-5208.html Mon, 10 Aug 2020 09:21:50 -0400 ggeorgi01]]> https://www.comfortforums.com/thread-5208.html Can this be done from the KP04 keypad or the telephone menu?

Thank you.]]> Can this be done from the KP04 keypad or the telephone menu?

Thank you.]]> https://www.comfortforums.com/thread-5131.html Tue, 03 Dec 2019 13:42:00 -0500 ]]> https://www.comfortforums.com/thread-5131.html I understand that some (or is it all) are no longer available?
I have just had a customer order two via Laser !
]]> I understand that some (or is it all) are no longer available?
I have just had a customer order two via Laser !
]]> https://www.comfortforums.com/thread-5130.html Tue, 03 Dec 2019 13:40:18 -0500 ]]> https://www.comfortforums.com/thread-5130.html C1 main panels CAN use KPO4A as long as the partitions have not been set?
I have a customer that has just ordered a new keypad KP04A and is wanting to swap out an old KP03
]]> C1 main panels CAN use KPO4A as long as the partitions have not been set?
I have a customer that has just ordered a new keypad KP04A and is wanting to swap out an old KP03
]]> https://www.comfortforums.com/thread-4955.html Sat, 01 Sep 2018 22:31:29 -0400 ]]> https://www.comfortforums.com/thread-4955.html
We have remedied the problem at the factory
If you have this problem, you can send it for repair, or you can use any adhesive to secure the speaker overlay to the base.
Our apologies for this problem
]]>
We have remedied the problem at the factory
If you have this problem, you can send it for repair, or you can use any adhesive to secure the speaker overlay to the base.
Our apologies for this problem
]]> https://www.comfortforums.com/thread-4948.html Sat, 18 Aug 2018 22:15:42 -0400 ]]> https://www.comfortforums.com/thread-4948.html http://www.comfortforums.com/forum139/4912.html
]]> http://www.comfortforums.com/forum139/4912.html
]]> https://www.comfortforums.com/thread-4939.html Sun, 05 Aug 2018 03:41:07 -0400 ]]> https://www.comfortforums.com/thread-4939.html KP04A/KP06A LCD error messages

ID Conflict
This means the Keypad has an ID conflict with another Keypad in the system. Each keypad must have a unique id. eg if there are 4 keypads, they must have IDs 1,2,3,4 without any missing IDs. If any 2 Keypds have the same ID then the ID Conflict message is seen. Check the Keypad ID in settings menu and change it. See http://www.comfortforums.com/forum105/4820.html


No Bus Communications This means that the RS485 bus is not connected to the keypad. Check the connection of the KA/KB connector wiring to the Comfort KA/KB terminals

Keypad/ID not Polled
This means that the Keypad is connected to KA/KB (so there is bus communicatiomns) but the keypad ID is not polled by Comfort. This is a problem with the ID.
The keypad may have its ID set correctly, but Comfort does not know that this ID is connected in the system.
To fix this do a Scan for Modules in Comfigurator see http://www.comfortforums.com/forum128/4073.html
Check that the keypad ids are in correct sequence eg 1,2,3,4 for 4 keypads, and write Modules and settings to comfort.

Another method is just to reset the Comfort controller. Comfort will automatically detect all modules in the system and poll them. Comfort firmware must be 7.142 or above

\"Incompatible Text Format - Press *1 to Sync\"
This message means the spoken Vocabulary in Comfort is not the same as the text format in the KP04A/KP06A. This may be due to a different vocabulary/wordlist in the same language, or a different language.Press *1 at the same time on the keypad if this message is seen. A progress bar should be seen on the LCD.

If the error message remains, then there may be a problem with the Comfort voice.

Check if other keypads have the same error message if there is more than 1 keypad.
Test if the voice can be heard on the keypad by entering the user code and # on the Keypad. The voice menu \"welcome, security off...\" should be heard. if there is no voice then the voice may be corrupted. This is a problem with Comfort, not the keypad

Press the reset button on Comfort. Often this can cause the voice to recover. If not then the voice is corrupted.
Do a Vocabulary Upgrade using Comfigurator to transfer the vocabulary to Comfort.See http://www.comfortforums.com/forum76/1623.html


 


]]> KP04A/KP06A LCD error messages

ID Conflict
This means the Keypad has an ID conflict with another Keypad in the system. Each keypad must have a unique id. eg if there are 4 keypads, they must have IDs 1,2,3,4 without any missing IDs. If any 2 Keypds have the same ID then the ID Conflict message is seen. Check the Keypad ID in settings menu and change it. See http://www.comfortforums.com/forum105/4820.html


No Bus Communications This means that the RS485 bus is not connected to the keypad. Check the connection of the KA/KB connector wiring to the Comfort KA/KB terminals

Keypad/ID not Polled
This means that the Keypad is connected to KA/KB (so there is bus communicatiomns) but the keypad ID is not polled by Comfort. This is a problem with the ID.
The keypad may have its ID set correctly, but Comfort does not know that this ID is connected in the system.
To fix this do a Scan for Modules in Comfigurator see http://www.comfortforums.com/forum128/4073.html
Check that the keypad ids are in correct sequence eg 1,2,3,4 for 4 keypads, and write Modules and settings to comfort.

Another method is just to reset the Comfort controller. Comfort will automatically detect all modules in the system and poll them. Comfort firmware must be 7.142 or above

\"Incompatible Text Format - Press *1 to Sync\"
This message means the spoken Vocabulary in Comfort is not the same as the text format in the KP04A/KP06A. This may be due to a different vocabulary/wordlist in the same language, or a different language.Press *1 at the same time on the keypad if this message is seen. A progress bar should be seen on the LCD.

If the error message remains, then there may be a problem with the Comfort voice.

Check if other keypads have the same error message if there is more than 1 keypad.
Test if the voice can be heard on the keypad by entering the user code and # on the Keypad. The voice menu \"welcome, security off...\" should be heard. if there is no voice then the voice may be corrupted. This is a problem with Comfort, not the keypad

Press the reset button on Comfort. Often this can cause the voice to recover. If not then the voice is corrupted.
Do a Vocabulary Upgrade using Comfigurator to transfer the vocabulary to Comfort.See http://www.comfortforums.com/forum76/1623.html


 


]]> https://www.comfortforums.com/thread-4926.html Mon, 16 Jul 2018 11:43:21 -0400 ]]> https://www.comfortforums.com/thread-4926.html 1 - is the KP03 compatible with Comfort II?
2 - is there a better way to disarm from my garage without compromising security?
Cheers
Ian]]> 1 - is the KP03 compatible with Comfort II?
2 - is there a better way to disarm from my garage without compromising security?
Cheers
Ian]]> https://www.comfortforums.com/thread-4821.html Wed, 20 Dec 2017 07:33:53 -0500 ]]> https://www.comfortforums.com/thread-4821.html

https://www.youtube.com/watch?v=gk0Dk0K_XSs

Press F0 to enable engineer menu before pressing and Holding * for 4 seconds
If engineer menu is not enabled, the keypad will ask you to press F0
]]>

https://www.youtube.com/watch?v=gk0Dk0K_XSs

Press F0 to enable engineer menu before pressing and Holding * for 4 seconds
If engineer menu is not enabled, the keypad will ask you to press F0
]]> https://www.comfortforums.com/thread-4820.html Tue, 19 Dec 2017 13:40:04 -0500 ]]> https://www.comfortforums.com/thread-4820.html It is done by entering the setup mode of the keypad
The short video shows how it is done

https://www.youtube.com/watch?v=gP9ZZvp4iko

when the ID conflicts with another keypad it is not necessary to engineer mode or sign in
]]> It is done by entering the setup mode of the keypad
The short video shows how it is done

https://www.youtube.com/watch?v=gP9ZZvp4iko

when the ID conflicts with another keypad it is not necessary to engineer mode or sign in
]]> https://www.comfortforums.com/thread-4601.html Wed, 11 Jan 2017 22:00:05 -0500 ]]> https://www.comfortforums.com/thread-4601.html
A couple of weeks back both keypads started to say incorrect words when running through the menu. It was like to vocabulary had got corrupted.

I did a download of the sentences in comfigurator.

On the KP04 it asked to sync the text changes by pressing *and1 which I did. After this the KP04 worked.

The KP04A also wanted to sync the text changes but when I pressed * and1 on that keypad it showed the progress bar for about one block and then stopped. The message displayed was something like test format incompatible.

What should I do to get this keypad working?

I should say that I don\'t know exactly when or how the vocabulary got corrupted as this is not my own installation. It had a full software upgrade mid last year to the most current firmware version available at the time and I also upgraded the KP04A firmware to see if that was causing the problem but it made no difference.

Any help would be appreciated.

Jon]]>
A couple of weeks back both keypads started to say incorrect words when running through the menu. It was like to vocabulary had got corrupted.

I did a download of the sentences in comfigurator.

On the KP04 it asked to sync the text changes by pressing *and1 which I did. After this the KP04 worked.

The KP04A also wanted to sync the text changes but when I pressed * and1 on that keypad it showed the progress bar for about one block and then stopped. The message displayed was something like test format incompatible.

What should I do to get this keypad working?

I should say that I don\'t know exactly when or how the vocabulary got corrupted as this is not my own installation. It had a full software upgrade mid last year to the most current firmware version available at the time and I also upgraded the KP04A firmware to see if that was causing the problem but it made no difference.

Any help would be appreciated.

Jon]]>