Vocab upgrade

[steven-noodles]

can some one please explain the process of upgrading vocab to comfort using vpg3.05

[steven-noodles]

I am unable to see any attached file

[tech07]

The file was too large for attachment
Please download from https://www.cytech.biz/product_details.php?item_id=431

Is this what you have?
If not send a phto to support@cytech.biz

[steven-noodles]

Ya this is what i have thanks, i did the voice upgrade but still my keypad has no voice

[slychiu]

Did the vocabulary upgrade complete without errors?
If so it may not be a vocabulary problem
It may be a speaker problem or connection
Can you hear the key beeps when you press the keys of keypad?

[steven-noodles]

i used the vpg to upgrade the voice manually, if i try use the configurator i keep getting error message 6 for a full vocab upgrade and error message 17 for a sentence upgrade, yes i can hear the keypad beeps when i press a button

[tech07]

What happened with the VPG upgradedid it complete? What were the state of the LEDs at the end?was there are any errors?

[steven-noodles]

ya the vpg completed the upgrade, there was no errors, when the upgrade finished the green led came back on

[tech07]

If there were no errors then the vocabulary should be oK and it may be other pronlemCan you use a phone to dial in and sign in and see if you can hear voice
The Voice connection or cable may be wrong or broken

[steven-noodles]

I have no phone set up on comfort, do i just connect a phone to tel in part of the comfort