System not announcing area of activation

[raygregg114]

Hi,
I have an issue with the system in that when a zone is activated and you get a call from the system there is no voice to tell where the activation is (which zone).
Also when you go to the door station is also does not tell you which zone has been activated.

[slychiu]

Hi,
I have an issue with the system in that when a zone is activated and you get a call from the system there is no voice to tell where the activation is (which zone).
Also when you go to the door station is also does not tell you which zone has been activated.

Are you dialing out by gsm or  phone line?
First is there anmy voice on the keypad when you log in with your user code? if you dont have voice on the keypad then you will not hear it in the phone call

[raygregg114]

Hi,
I have an issue with the system in that when a zone is activated and you get a call from the system there is no voice to tell where the activation is (which zone).
Also when you go to the door station is also does not tell you which zone has been activated.

Are you dialing out by gsm or  phone line?
First is there anmy voice on the keypad when you log in with your user code? if you dont have voice on the keypad then you will not hear it in the phone call

Hi Slychiu,
THe system is using a GSM to contact the mobile.
It was working but something seems to have happened.
In your last reply you suggested to replace the GSM unit which i have done but still no different.
Very hard to know which area has activated the alarm when the is no voice.
Ray

[slychiu]

is there any voice on the keypads?  Sign in with your usert code on the keypad. You should hear the welcome menu, eg Welcome security off. If there i noi voice then the vocabulary is cortrupted, and you have to upgrade the vocab in Comfigurator. 

If there is voice on the keypad then check if the Audio 5 way multicolour cable is connected fomr the GSM Module to the CM9001 - This is nOT the 4 way rs485 cable)

[raygregg114]

is there any voice on the keypads?  Sign in with your usert code on the keypad. You should hear the welcome menu, eg Welcome security off. If there i noi voice then the vocabulary is cortrupted, and you have to upgrade the vocab in Comfigurator. 

If there is voice on the keypad then check if the Audio 5 way multicolour cable is connected fomr the GSM Module to the CM9001 - This is nOT the 4 way rs485 cable)

Hi,
System anounces upon entry with "Security Off". i have updated the vocabulary and check the 5 way cable is connected.
I know have the siren going off when you are in the premises. Putting in the disarm code does nothing so i have to do a hard reset on the panel.

Could both issues be connected? Siren has only started in the last weeks, since installing the new GSM card.

The system is still not telling you where the activation is so you cant tell  what zone has set it off. 

Also when the siren is goinf the doorstation says "Security Off" and nothing else which is normal as the system is off.

Ray

[slychiu]

Your vocabulary is working and there is voice in the keypad. 
The quation is if the gsm has voiice. Dial to your GSM phoine numbert. You should hear "Please sign in". i
Do you hear that. and if you enter your code and # key do you hear the voiice menu

Did you program the system to sedn SMS in the evenm of alarm and do you get the sms?

[slychiu]

Alarms going off at randon ? check the event log in Transfer > Evemnt Log, Read event log

TRhis will show all  the alarm events and wqhZt caused the alarms

[raygregg114]

Your vocabulary is working and there is voice in the keypad. 
The quation is if the gsm has voiice. Dial to your GSM phoine numbert. You should hear "Please sign in". i
Do you hear that. and if you enter your code and # key do you hear the voiice menu

Did you program the system to sedn SMS in the evenm of alarm and do you get the sms?

Hi,
in reply to your questions, Yes i can get the menu when i dial in and get the menu, the system sends messages when there is a power failiure and that is working, just upon activation i get a phone call to me mobile and when you answer there is no sound, usually it would have said the zone that activated.

---

Alarms going off at randon ? check the event log in Transfer > Evemnt Log, Read event log

TRhis will show all  the alarm events and wqhZt caused the alarms

Hi,
Below is a list from the event log for the time when the alarn bell was ringing, as you can see there were no activations and doesnt mention the bell box ringing. This was on 4 November at around 20:30.
11/04 09:51 Sign in - User # 2
11/04 09:51 Mode Change # Security Off
11/04 20:37 SMS Arm/Disarm by Phone # 1
11/04 20:38 Sign in - User # 2
11/04 20:41 Sign in - User # 2
11/04 20:41 Reset Comfort Controller
11/04 20:41 SMS Restore ID # UCM 2
11/04 20:41 Sign in - User # 2
11/04 20:42 Reset Comfort Controller
11/04 20:42 SMS Restore ID # UCM 2
11/04 20:42 Sign in - User # 2
11/04 20:46 Sign in - User # 2
11/04 20:48 Sign in - User # 2
11/04 20:57 Low Battery # Comfort Controller
09/21 00:00 Reset Comfort Controller
09/21 00:00 SMS Trouble ID # UCM 2
11/04 20:58 Date/Time Change UCM 1
11/04 20:58 SMS Restore ID # UCM 2
04/09 05:30 Date/Time Change UCM 2
04/09 05:32 Sign in - User # 2
04/09 05:32 Reset Comfort Controller
04/09 05:32 SMS Restore ID # UCM 2
11/04 21:02 Date/Time Change UCM 1
11/04 21:02 Sign in - User # 2
11/04 21:46 Sign in - User # 2
11/04 21:52 Sign in - User # 2
11/04 21:54 Sign in - User # 2
11/04 21:56 Sign in - User # 2
11/04 21:58 SMS Trouble ID # UCM 2
11/04 21:58 SMS Restore ID # UCM 2