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garym999 · 10-01-2006, 11:24 AM

I have one remaining C2 system out there on pre 5.054 firmware, just waiting to be upgraded. I have now had a message from the client to say the unit has locked up with \"commiunications failure\" on the keypad. Also the keypad will not respond to any keypresses

As I have remote VPN access I have tried talking to the comfort via ethernet. While I can ping its interface OK. I cannot logon.

After getting the customer to disconnect the battery and cycle the mains power to reset the system. I can now log on. The event log shows the following...

09/19 00:00 Reset
09/19 00:00 Sign in - User #
09/19 00:00 Mode Change #Security Off
09/19 00:00 RS485 tamper #Comfort Controller
09/19 00:00 Alarm Type #AlarmAbort (20)
09/19 00:00 Sign in - User #1
09/19 00:00 Mode Change #Security Off
09/19 00:00 Sign in - User #1
09/19 00:07 Reset
09/19 00:07 Sign in - User #
09/19 00:07 Mode Change #Security Off

The RS485 tamper explains the communications failure on the keypad and my in ability to login over the ethernet UCM. Is this a symptom of the bug or could I have another problem?

***slychiu*** · 10-01-2006, 12:58 PM

This may be caused by the bug on the recorded messages
Can you tell the user to erase all messages, in user menu press 2 for messages, 3 to erase saved messages.

garym999 · 10-01-2006, 03:27 PM

Thanks for the prompt reply. I\'ll pass the info on and make an effort to get the firmware changed. I have it here just need to sort a visit.

I guess this is for Comfort V3 but would be great if this could have been flashed via the serial or ethernet UCM.

***slychiu*** · 10-02-2006, 02:18 AM

Unfortunately the CPU does not have flash, but we are working on such a feature for next year. You cannot have everything you want at one time Wink

garym999 · 10-02-2006, 10:05 AM

You know us lot we want everything, Hence for comfort v3.

I\'m sure we all would have a load of input for that. As time gets closer may be there should be a seperate forum to help address and prioritise our needs.

***slychiu*** · 10-02-2006, 10:30 AM

We do have a forum \"Comments Suggestions and feedback\" http://www.comfortforums.com/forum22/ where you can start a new topic for your wishlist