Help with extracting programming out of the LOGIC ENGINE CONTROLLER PCB

[willbeyondzero]

Hey guys, 
I\'m trying to backwards engineer some programming that was left on the logic engineLGX01 by another commissioning ex-employee who has since left. 
So far I\'ve been able to connect to the device via the ethernet eth03 connector but as soon as I try to read the logic module I get the following attached error. 
Ive also tried to scan for all modules in the configurator application however Í also recieve the exact same comfigurator error. 
Do I need to upgrade the firmware or software or something?
I believe this install was done 5 years ago and I am using comfigurator version 3.14.3.0.
If anyone can point me in the right direction that would be much appreciated. 
Thanks in advance. 

[slychiu]

Can you uncheck \"Optimise Responses\" in Options > Settings. Niot sure if this is the problem but please try it.
What other modules do you have in this system?

[willbeyondzero]

thanks for the reponse, 
Yes it is unticked by defualt. 
still getting the error. 
I\'ve attached the devices connected in the photo. 

[slychiu]

There is no photo attacxhed?

[willbeyondzero]

sorry i couldnt attach it, 
but theres alot of relay modules that are connected, 
I dont want to lose the programming or override it becuase we dont have a backup and the system is quite elaborate. 

[slychiu]

Can you send the photos top support@cytech.biz?