Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
Could you elaborate on what the problem was (with Portugal) ? I\'m specially keen to understand as I was pretty much told I was talking &^&^* with my problem :-)
I\'d like to know if this is related - last thing I need is this problem occurring again in the middle of the night waking us all up !
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
OK, I set the Night Mode rings to 0 earlier today.
Just this moment ago, the keypad (loudly) at 10.38pm started shouting out the BT standard message \"please hang up and try again\"
So, even tho no one has called the house - Comfort has decided to pick up and hold open the phone line, causing this BT error message, You get this message on any BT line and dont dial a number and not hang up.
So the problem is still there. I have one phone on this line via a BT ADSL Master Socket (not using those plugin filters at all). Comfort is on the filtered side. This needs to be fixed. I\'ve been reporting this for a year.
Posts: 1,200
Threads: 262
Joined: Mar 2007
Reputation:
0
In Portugal, when Answering Machine Bypass is turned on, Comfort always answered after 3 rings no matter what the number of rings was set to. When answering machine bypass was off, Comfort answered after the number of rings + 1
A technical explanation is needed here - It seems that when the first ring occurs Comfort detects two rings which causes it to miscalculate the default silence between rings as shorter than it should be, say 2 seconds. The next ring occurs after much more than 2 seconds so Comfort considers the call ended and a new call has started which satifies the Answering machine bypass condition.
We have fixed that problem in 5.113, but it may not be related to your problem
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
It would appear it\'s not related, no.
How can we progress this ? This has been a problem for a very long time.
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
This has happened again yesterday.
Someone called the house, didnt leave a message and hung up. The Comfort picked up the line, and recorded the outgoing call as a message - resulting in a message with the standard BT message \"please hang up and try again\" when you dont dial a number.
Posts: 1,200
Threads: 262
Joined: Mar 2007
Reputation:
0
Please out back the number of rings to the earler setting (2? until we can find another method
regards
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
10-16-2007, 12:11 PM
(This post was last modified: 12-28-2007, 12:38 PM by admin.)
I did that straight away when the probelm re-occurred !
That only sorts the random keypad night mode madness. Doesnt stop the system making phantom ansafone messages.
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
Bump Bump !
Not seeing any progress with this
Posts: 1,200
Threads: 262
Joined: Mar 2007
Reputation:
0
Ouch,
This post may have been made when we were having problems with the forum not sending notification emails for posts
I am afraid we cannot make progress on this unless we can duplicate this and see for ourseves. Is there anyone in the UK or elsewhere who has encountered this problem
Posts: 510
Threads: 98
Joined: Dec 2006
Reputation:
0
I can quite happily duplicate with ease - I did report this a year ago.
And on that basis, how could we trap any information/debug ? When it happens, the logs dont report anything- Ive tried it with wizcomfort and no ringing is reported from comfort even tho it picks up the line. i have homeseer logging 24x7 and that also doesnt report any notifications.
As this is a right royal PITA, Im willing to go the extra mile here to get this resolved. The BT line it\'s on has one Master socket with a proper BT ADSL faceplate (not filters) and has one phone (dect base station - panasonic).
