No voice output at Door Station

[Podro]

My Door Station has suddenly stopped working.  I can hear the user at the door, but there is not sound at the door station.  It is as if the speaker has been taken out of the door station!

Any ideas?

Thanks,
Paul.

[slychiu]

Please contact us by email support@cytech.biz for further instructions

[Podro]

Hi,

Email sent - please reply with instructions or PM me.

Thanks,
Paul.

[slychiu]

Paul
In your email you say your door station is a DP02 as shown below?



This product is not from Cytech. It is manufactured by another company called Comfort Home Controls who are not related to Cytech the manufacturer of Comfort). They  take our DP03 door station strip  out the PCB and use their own stainless steel plate. If you have problems with this product you have to contact that company, if you are able to do so

[jbarne41]

Hi there, slightly related question... I too have the Metal Door Phone with Colour camera from Comfort based on DP03, and have the same problem, this is the second time this has happened.

Last time I replaced the paper coned speaker with a mylar coned one ..presuming it was moisture that had caused it to fail. The replacement seems to have gone now after being in service for 26 months. Two questions:

1) I am away from home currently and need to order a replacement speaker and cannot remember the Size (Dia) and Impedance of the speaker fitted to the DP03.. does anyone know this info?

2) Could there be some other reason for these failures other than moisture water ingress?

Many Thanks

Joules

 

[slychiu]

We dont know the size of the speaker used in that product. It should be a 32 ohms speaker 1 watt speaker.
Besides water ingress, a possible cause could be the speaker mounting. if the speaker is mounted such that the speaker cone contacts the metal faceplate when there is voice talking, this could damage the speaker

[jbarne41]

Again thanks for your very prompt response...

I presumed that the Speaker was the same size as the one used in DP03 is that a 2\" Inch Diameter?

Joules

[slychiu]

the DP03 speaker was about 40 mm, but it may not be the same as what they used

I suggest using the DS02 or DS01, see http://www.comfortforums.com/forum25/1404.html for proper water resistance, so you dont have to keep changing the speakers

[Podro]

I\'m in the same boat, second time in about three years.  Clearly some issue with durability of the speaker.  Would appreciate same details so I can order a replacement.

Thanks.

[slychiu]

We do not know what speaker they used in that product.
The one used in DP03 is a 40 mm 32 ohms 1 watt speaker, so you need to look for an equivalent.  Or try to contact that company if you can see http://www.comfortforums.com/forum51/1061.html
http://www.comfortforums.com/forum51/1262.html
I strongly suggest changing to the DS01 or DS02 for better reliability