Comfort would not Arm

[admin]

When you press Away to arm to away mode, the keypad announces \"Please Exit\"

It is waiting for you to open the entry door to exit

When you open the entry door, it will stop announcing \"Please`Exit\" and announce \"Front Door\" or the name of the entry door

When you close the door, after 6 seconds it will announce \"Away Node\" and arm to away mode

If there is no zone recorded in the event log b efore Arm Failure it means that no zone, including the Entry door was open at that instant. 

So the arm failure was caused by the front door bot detected as having opened

This may be due to an intermittent wiring problem on your front door contact or a problem with the front door contact magnetic strength.

Do a Security Check F3,2 and open and close the front door many times , check if the door can be announced each time
You may have  to replace the contact or check the wiring

[admin]

Listen carefully to  the announcements next time you arm to Away Mode

The keypad announces \"Please Exit\"
when you open the door, it should announce \"Front Door\" and stop announcing \"Please Exit\"

If it does not, then the front door contact has not been detected open and the system will not arm

[dcrera]

Hi

I can\'t wait for the next time. I need to fix this asap.

Just a liitle more info :

When the system would not alarm, the siren goes into a fast beat. After deactivating, I did a Security Check. I opened doors and windows and none of them would announce.

The only way to recover from this situation is to do a Download.

PS : Please amend your firmware to log the zone causing the problem

 Thanks

 

 

[admin]

The firmware does record the zone which is open when the arm fail occurs
As I have explained if the front door is not open and no other zone is open when the arm fail occurs then of course no zone would be recorded


As I said your arm fail is caused by the door not being open (or not detected as open)

When the system fails to arm an ARM FAILURE alarm occcurs. This may be what you mean by saying the siren goes into a fast beat That is the Arm fail alarm


Make sure you Disarm the system by entering your code to stop the alarm

You should be able to do F3,2 Security check to check the open zones

You should not need to do a download unless the program has changed. What you are effectively doing is just to reset the  system which you can do without downloading

[dcrera]

Hi

Trust me, when the problem occurs, Comfort is in a state on limbo.

Security Check does not work

System reset does not work

The only solution is to do a system download (with no change)

Right now the system is fine but who knows when it is going to die on me again.

Thanks

[admin]

See a detailed explanation of the Arm Failure event in  the Event log at http://www.comfortforums.com/forum72/1849.html to help to indentify the reasons for arn failure

If Comfort does not reset then there is an unrelated  hardware problem where you need to contact your distributor for repair or replacement

In South Africa, Lightning related damage is a danger and we have asked distributors always to install the TPB01 Telephone protection board or the APB01 (ADSL Passthrough/Protection Board) to help prevent damage due to lightning surges