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pslkft · 10-21-2011, 03:32 PM

Hi

I have a long USB to my computer connected, during when I am trying to do PC->Comfort, I accedentally kick disconnected the USB cable hence lost the connection half way the transfer.

Now, I notice that my keypad has no sound and hang when press any key! I believe the vocab corrupted!

Even after reset system then i try to upgrade the vacab kate35 bin file, it say \"Vocab upgrade encounter errors\", \"The operation was cancelled\".

All the PIR are now all light on!

Please help urgent as I need to travel tomorrow! Now the system is not working.

I am on UTRAL5.214.

Thanks
//ps

***slychiu*** · 10-21-2011, 04:03 PM

Are you talking about kt03 or kp04?
You need to try vocabulary upgrade again
Even if there is vocab error the security system still works
You can arm and disarm even with no voice

I don\'t understand \"PIR lights on\"

pslkft · 10-21-2011, 04:14 PM

Hi Chiu

It is KP03.

I repeat many time vocab upgrade not working. After reset suppose to announce \"security off\", but no more.

Please ignore the PIR, it is working just no movement announcement due to keypad.

Pls advice.
//ps

pslkft · 10-22-2011, 12:33 AM

Hi Chiu

According to:
http://www.comfortforums.com/forum76/1859.html

I also tried disconnect the keypad, slave, ad GSM then retry Vocab upgrade, but still no success.

I am panic now...

//ps

***admin*** · 10-22-2011, 01:57 AM

This post was moved from \"KT03 Touchscreen Keypad\" which has no relation to this problem to \"Problems and Troubleshooting - Vocab Issues\"

Can you try an older version of Comfigurator to do the Vocab upgrade to see if this has any effect. 3.2.3 can be downloaded from https://www.cytech.biz/comfigurator.html

Please open Monitor I/O clear it before doing the Vocab upgrade and copy the contents and send it to us

pslkft · 10-22-2011, 02:19 AM

Hi Chiu

I uninstalled 3.2.8 and reintsall with 3.2.3 now.

Reset system, below is the monitor log of Vocab Upgrade:

> LI****
> UL000003
> V?
> v?
> U?
< LU01
< DL00000305FF22D7
< V?FE060522200100
< v?00000000000000000000000000000000
< U?0A05E411> VP0000BF18
> VL00002055BF165900BA02A00387048405D9072E08830A300BA60CE50E710FA5113113EFFE
< OK
< OK> VL002020176119C51C4D1ED521ED24AB27B129532AF52E0D3071332F35ED38513AD93CADD9
> VL002020176119C51C4D1ED521ED24AB27B129532AF52E0D3071332F35ED38513AD93CADD9
> VL002020176119C51C4D1ED521ED24AB27B129532AF52E0D3071332F35ED38513AD93CADD9
< VP0006
< NA
< NA> LI
< LU00

Thanks
//ps

***slychiu*** · 10-22-2011, 02:52 AM

Can you open Monitor I/O, log in and enter these commands manually
Just Copy and paste each of the 3 commands into the command window, let me know what is the result in Monitor I/O

VP0000BF18
VL00002055BF165900BA02A00387048405D9072E08830A300BA60CE50E710FA5113113EFFE
VL002020176119C51C4D1ED521ED24AB27B129532AF52E0D3071332F35ED38513AD93CADD9

pslkft · 10-22-2011, 02:55 AM

Hi Chiu

here is the reply:
> SR01
> VP0000BF18
< OK
< OK
< VP0006

Thanks
//ps

pslkft · 10-22-2011, 02:57 AM

sorry, this is the reply of the 3:
> SR01
> VP0000BF18
< OK
< OK
< VP0006> SR01
> VL00002055BF165900BA02A00387048405D9072E08830A300BA60CE50E710FA5113113EFFE
< OK
< NA> SR01
> VL002020176119C51C4D1ED521ED24AB27B129532AF52E0D3071332F35ED38513AD93CADD9
< OK
< NA

***slychiu*** · 10-22-2011, 03:18 AM

This message shows the the vocabulary failed to erase, not because of Comfigurator

Switch off Comfort power (and battery remove) for a minute, then turn on and try the upgrade again

If it still fails the Vocab flash may be damaged and may need to be repaired. However the alarm still works and you can arm and disarm only the voice and related functions do not work