Comfort phone line to PABX system

[JohnRich]

HI all

Please help I have install a comfort ultra 2 system I an Office working fine!

Apart from I am have trouble connecting the comfort phone line (in and out connnections) to the customers Avaya IP403 PABX system 

please help

John

[cytechboy]

The connection for PABX is described in the Installation Manual which can be downloaded from www.cytech-technology.com/manuals.html

The Incoming Telephone line should  go to TEL IN and TEL OUT should be connected to the PABX incoming

Another method is to connect Comfort to an [color=\"red\"]analog extension (not digital) of the PABX[color=\"black\"]. The advantage of this is that Comfort can answer calls made to any of the incoming lines, but the disadvantage is Comfort may not be able to seize the line to dial out in alarm, if all limnes are used. This is NOT recommended when  security is a concern

[/color][/color]What exactly is the problem you have in connecting?

[JohnRich]

I have tryed what you are saying using a analoge port on the PABX system form phone out of comfort but the PABX system is not picking it up for some reson ???

[cytechboy]

I still cannot understand what you have connected

is it TEL LINE -> Comfort TEL IN  Comfort TEL OUT -> PABX
or
 TEL LINE -> PABX   Analog Extension -> Comfort TEL IN?

What do you mean the PABX system is not picking it up, do you mean the phones connected to the PABX do not ring? Please provide a complete descriptionb of yuour connections and what is not working

[JohnRich]

Hi

I have no TEL LINE -> Comfort TEL IN yet!

But I have connect the Comfort TEL OUT -> to the PABX Analog Extension on the Avaya IP403

The software for the Avaya IP403 is not picking the comfort phone line up

also I have connected to DM02 (door station module) to comfort this is also NOT work then the door bell is pressed

p.s I have a RGR04 connected as well

 

please help!!!

[Guest]

Do you mean to say you connected the TEL OUT to an extension line on the PABX? If so, the door station would not ring the phones right? The TEL OUT should be connected to one of the CO lines. I\'m not familiar with the IP403 so I\'m not too sure whether I\'m right.

[user=1072]JohnRich[/user] wrote:

Hi

I have no [size=\"2\"]TEL LINE -> Comfort TEL IN yet![/size]

[size=\"2\"]But I have connect the Comfort TEL OUT -> to the PABX Analog Extension on the [/size][size=\"1\"][color=\"black\"]Avaya IP403 [/color][/size]

[color=\"black\"][size=\"2\"]The software for the Avaya IP403 is not picking the comfort phone line up[/size][/color]

[color=\"#000000\"][size=\"2\"]also I have connected to DM02 (door station module) to comfort this is also NOT work then the door bell is pressed [/size][/color]

[color=\"#000000\"][size=\"2\"]p.s I have a RGR04 connected as well[/size][/color]

[color=\"#000000\"][size=\"2\"][/size][/color] 

[color=\"#000000\"][size=\"2\"]please help!!![/size][/color]