Comfort picks up phone line after ring

[admin]

[user=271]palmlodge[/user] wrote

1. Someone calls the house/

2. After 7 rings, Comfort picks up the line and says the answerphone message

3. The caller hangs up before completion and the phone line goes on-hook.

4. Comfort now decides to take the phone off-hook and try to record a message.

5. As Comfort has initiated the call, and is not dialling a number, you get the BT Error message.

For the above scenario, can you tell me if there was 1 or 2 recorded messages on Comfort after the 7 rings?

[admin]

[user=1627]walk102227[/user] wrote:

Hi
I\'ve had the same problem for some time now.  I have the problem in day mode or security off.  I don\'t use night mode.  My answer phone rings are set to 6.   I don\'t think I had the problem until I changed my normal telephone to a set of two wireless telephones.  I keep meaning to put my old phone back on to check but haven\'t got round to it yet.  I  get the \"please hang up and try again\" message every 24 hours around 8.20pm, usually within a few minutes of this time.  I can also get it at other times as well.  It records to the answer phone.  It’s a right pain when it happens at 3 in the morning though this is rare.  I haven\'t been on this forum before otherwise would have mentioned it earlier.  I did mention it to a guy on the comfort stand at the NEC show earlier this year but they had no knowledge of it.
Sometimes when it happens and Im close by I hear a single beep about a second before coming from my handset.  Then the voice sounds out over the keypad.  Do you think my wireless phones talk to each other periodically? 
I would love to know how to fix it.  I think the significant thing for me is that my rings are set to 6.  If would have to be a pretty long spurious voltage on the line for comfort to pick it up.   Plus it happens at regular intervals (plus the random times).   
Walk102227

If this is regular, can you wait near the keypad and phone at 8;20 PM so that you can see what exactly happens. Is there any ringing at all, and do you hear any sounds from the phone or the keypad. Do you hear the keypad recording the BT message?
Knowing more about this would help us figure it out

[palmlodge]

[user=606]admin[/user] wrote:

[user=271]palmlodge[/user] wrote

1. Someone calls the house/

2. After 7 rings, Comfort picks up the line and says the answerphone message

3. The caller hangs up before completion and the phone line goes on-hook.

4. Comfort now decides to take the phone off-hook and try to record a message.

5. As Comfort has initiated the call, and is not dialling a number, you get the BT Error message.

For the above scenario, can you tell me if there was 1 or 2 recorded messages on Comfort after the 7 rings?

I\'ve never had more than 1 recorded message either in Night Mode (0 rings) or during the day when someone has called.

[walk102227]

\"If this is regular, can you wait near the keypad and phone at 8;20 PM so that you can see what exactly happens. Is there any ringing at all, and do you hear any sounds from the phone or the keypad. Do you hear the keypad recording the BT message?
Knowing more about this would help us figure it out\"


reply
All I hear is a beep from the phone and then “Please hang up and try again” for about 20-30 seconds over the keypad.  Then about 5 seconds after that the message light flashes on the keypad.  My firmware is 5.045.
 
Strangely it did not occur last night.  I was on the phone at 8.11 pm (it usually happens at 8.22 am) and finished the call after only a few minutes.
 
It also didn’t happen a few night back.  We had left he handset off the base unit.  Ive noticed before that leaving the handset off the base unit tends to stop it.  I’ve never left it off for any period of time.
 
Walk102227

[admin]

If you have 5.045, we have a firmware upgrade for you.
Can you send me a privcate message or email to info@cytech.biz to let us know where you bought your Comfort from, and also your full name, address and contact number
regards

[palmlodge]

bump

 

Still averaging at least 3 times a week.

 

We\'ve resorted to turning down the volume every night but this is a pita.

 

What progress has been made ?

[palmlodge]

Another 2 instances over the weekend.

 

Last nights bombardment was only a few minutes after arming to Night Mode. Never ever does it more than once tho in a night.

 

Can we get an update please.

[palmlodge]

Just had the other problem crop up again.

 

Someone called - but then hung up before leaving a message and the phone went on-hook.

 

Comfort then took the phone off-hook (hence it picked up the line) and recorded the BT error message \"Please hang up and try again\".

[admin]

I expect the two are related
We will let you know if we can see a solution

[palmlodge]

Another occurrence this morning